EA is not customer-friendly

View previous topic View next topic Go down

EA is not customer-friendly

Post by J.T. on Tue 14 May 2013, 08:08

Hi Simmers,
Well I am planning to write a formal email addressing the issues of tricky customer services provided by EA (don't blame me, if u check the EA website, u will know what I mean) and the problems of lags, freezes and numerous glitches in The Sims 3. Ok, when I browse the EA website, I thought, " they have 'contact us' option. I think I can contact them easily by email," However, what happens next proves that my expectation is wrong. I clicked on Contact Us button. And then the screen shows 'ask a question' and something called "advsior" and there is some blank space for me to write a question. I said,"ok, let me ask a question". After I typed in a question and clicked enter, I found that they didn't provide any answers to the question. Rather they asked me to check the FAQ page or ask the advisor again. On the other hand, there is a button on bottom-right hand corner saying something like " i need more assistance" (or something like that). I clicked on that button coz I know FAQ nor "ask a question" cannot cover the problems I stated... And after that, I found it is connected to a customer representative. But that is useless because I have to be put on hold for a long time before a representative came and answered the questions. Moreover, they would try to say this can be solved by manual patch provided by them, which I know the problems cannot be solved by it.(because I tried contact a representative before, this is what I found from them). Well, but there isn't even an option, " contact by email". I totally think I lose hope of EA and I demanded EA an answer but i knew they wouldn't.
BTW, EA created Answer HQ, which sucks coz it is a forum for "experts"-the customers in fact, to answer other customers' questions. They don't work for EA though. EA tried to transfer the responsibility of fixing the customers' issues to the public, which is irresponsible of them.

_________________

"Part of growing up is doing what's best for the people you care about, even if sometimes, that means hurting someone else."










J.T.
J.T.
RETIRED Quartermaster Lieutenant
Discharged with Honors

RETIRED Quartermaster LieutenantDischarged with Honors

Windows version :
  • Windows 7

System architecture :
  • 32 bits (x86)

Male

Posts : 3438
Points : 6360
Reputation : 306
Join date : 2013-01-29
Age : 23
Location : Panem

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by ☠ ~ Aɳɳ ~ ☠ on Tue 14 May 2013, 10:24

cat2006house wrote:
BTW, EA created Answer HQ, which sucks coz it is a forum for "experts"-the customers in fact, to answer other customers' questions. They don't work for EA though. EA tried to transfer the responsibility of fixing the customers' issues to the public, which is irresponsible of them.

Not to mention cheap! They make a huge amount of money, but they let their customers help each other for free.

_________________
"Under sun and sky, we greet you warmly"


to Games4theworld





☠ ~ Aɳɳ ~ ☠
☠ ~ Aɳɳ ~ ☠
G4TW Super Administratrix
First Lady & Commander In Chief
G4TW Super Administratrix  First Lady & Commander In Chief

Windows version :
  • Windows 8
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Female

Posts : 15139
Points : 21007
Reputation : 1564
Join date : 2011-05-31

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by J.T. on Tue 14 May 2013, 14:30

Lady ElDi wrote:
cat2006house wrote:
BTW, EA created Answer HQ, which sucks coz it is a forum for "experts"-the customers in fact, to answer other customers' questions. They don't work for EA though. EA tried to transfer the responsibility of fixing the customers' issues to the public, which is irresponsible of them.

Not to mention cheap! They make a huge amount of money, but they let their customers help each other for free.
Yeah, the customers work for EA for free.

_________________

"Part of growing up is doing what's best for the people you care about, even if sometimes, that means hurting someone else."










J.T.
J.T.
RETIRED Quartermaster Lieutenant
Discharged with Honors

RETIRED Quartermaster LieutenantDischarged with Honors

Windows version :
  • Windows 7

System architecture :
  • 32 bits (x86)

Male

Posts : 3438
Points : 6360
Reputation : 306
Join date : 2013-01-29
Age : 23
Location : Panem

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by TUN3R on Tue 14 May 2013, 18:52



I'd wish you luck but it would be a waste of luck, many have been where you are now, none have succeeded. Plus you're part of the problem, so I don't see how you could be part of the solution.

There's only one way EA will change but for some reason nobody is willing to make this small sacrifice for the greater good:

STOP BUYING THEIR ! Mad

Seriously, is it that hard? And when I get up in your face with this you go all "hey u soviet fur, it's mai money and i do what i want with it" on me, yeah, except what you do with it keeps the biggest corporation of crooks and cheats in juice, which FYI affects all of us.

Sorry if I'm being harsh for being an a**hole but that's the truth, the only people who are to blame for the fact that EA keeps making fools of us all are their faithful customers.

TUN3R
BUSTED!
BUSTED!

Windows version :
  • Windows 7

System architecture :
  • 64 bits (x64)

Favourite games : Grand Theft Auto: San Andreas

Male

Posts : 646
Points : -6740
Reputation : -9982
Join date : 2012-02-19

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by J.T. on Tue 14 May 2013, 19:10

@TUN3R wrote:

I'd wish you luck but it would be a waste of luck, many have been where you are now, none have succeeded. Plus you're part of the problem, so I don't see how you could be part of the solution.

There's only one way EA will change but for some reason nobody is willing to make this small sacrifice for the greater good:

STOP BUYING THEIR ! Mad

Seriously, is it that hard? And when I get up in your face with this you go all "hey u soviet fur, it's mai money and i do what i want with it" on me, yeah, except what you do with it keeps the biggest corporation of crooks and cheats in juice, which FYI affects all of us.

Sorry if I'm being harsh for being an a**hole but that's the truth, the only people who are to blame for the fact that EA keeps making fools of us all are their faithful customers.

Then why do u wish the release of The Sims 4 (BLA)? Read the comments I wrote in "Open for Business Petiton" post!!

DECLARATION: I never purchase any products from EA's stores.


_________________

"Part of growing up is doing what's best for the people you care about, even if sometimes, that means hurting someone else."










J.T.
J.T.
RETIRED Quartermaster Lieutenant
Discharged with Honors

RETIRED Quartermaster LieutenantDischarged with Honors

Windows version :
  • Windows 7

System architecture :
  • 32 bits (x86)

Male

Posts : 3438
Points : 6360
Reputation : 306
Join date : 2013-01-29
Age : 23
Location : Panem

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by TUN3R on Tue 14 May 2013, 19:38

Yeah I misread that sorry.

cat2006house wrote:It is not on sale anymore, I am afraid. I realise I
have to pay at least $16 for a stuff pack or an expansion pack. They
are not worth that much...

Anyway I don't see what this has to do with the release of The Sims 4. I won't buy it lol. Last EA game I bought was Need For Speed: Hot Pursuit. Pre-ordered even, what a moron I was. Anyway that was before the whole Origin thing, what makes you think I'd buy an EA game now, when it's sold only on the crappiest platform to have ever existed?

TUN3R
BUSTED!
BUSTED!

Windows version :
  • Windows 7

System architecture :
  • 64 bits (x64)

Favourite games : Grand Theft Auto: San Andreas

Male

Posts : 646
Points : -6740
Reputation : -9982
Join date : 2012-02-19

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by Hathon on Tue 14 May 2013, 23:54

You can buy things from EA? Hmm didn't know that was an option. And Y would I ask them anything when I know I can find the answer here in this forum..

(oh yeah.. soviet fur?)
lol!
Hathon
Hathon
Posting Nerd
Posting Nerd

Windows version :
  • Windows 7
  • Windows XP

System architecture :
  • 64 bits (x64)

Male

Posts : 33
Points : 2201
Reputation : 4
Join date : 2013-03-29
Age : 53
Location : California

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by TUN3R on Wed 15 May 2013, 13:38

@Hathon wrote:You can buy things from EA? Hmm didn't know that was an option. And Y would I ask them anything when I know I can find the answer here in this forum..

(oh yeah.. soviet fur?)
lol!

Why do you think they still exist? EA haven't been ripping us off since yesterday you know.

TUN3R
BUSTED!
BUSTED!

Windows version :
  • Windows 7

System architecture :
  • 64 bits (x64)

Favourite games : Grand Theft Auto: San Andreas

Male

Posts : 646
Points : -6740
Reputation : -9982
Join date : 2012-02-19

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by Hathon on Wed 15 May 2013, 15:20

Us as in who? Not me...
Hathon
Hathon
Posting Nerd
Posting Nerd

Windows version :
  • Windows 7
  • Windows XP

System architecture :
  • 64 bits (x64)

Male

Posts : 33
Points : 2201
Reputation : 4
Join date : 2013-03-29
Age : 53
Location : California

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by TUN3R on Wed 15 May 2013, 17:44

@Hathon wrote:Us as in who? Not me...

Who said I meant you...?

TUN3R
BUSTED!
BUSTED!

Windows version :
  • Windows 7

System architecture :
  • 64 bits (x64)

Favourite games : Grand Theft Auto: San Andreas

Male

Posts : 646
Points : -6740
Reputation : -9982
Join date : 2012-02-19

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by Webmaster on Wed 15 May 2013, 21:41

cat2006house wrote:BTW, EA created Answer HQ, which sucks coz it is a forum for "experts"-the customers in fact, to answer other customers' questions. They don't work for EA though. EA tried to transfer the responsibility of fixing the customers' issues to the public, which is irresponsible of them.
Hi there,

Oh, we had an "EA Answer HQ" long before them. It's called "Games4theworld", you know. Wink

_________________
 to Games4theworld

Webmaster
...
...

Windows version :
  • Windows 8
  • Windows 7

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Male

Posts : 18909
Points : 1026970
Reputation : 2280
Join date : 2010-03-12

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by The_gh0stm4n on Fri 17 May 2013, 18:24

Is there any big corporation which IS customer-friendly ? I doubt that.

As for that "EA Answer HQ", I've looked briefly into that and the visual structure of that forum (don't know if that's the right expression in English) is just bad; how can one actually motivate him/herself reading through that for extended periods ?! Concerning the content, I've seen lots of topics, in which someone asks for a solution to a problem, only to say later on something like "Oh, hey thanks. I found the solution myself!"; with no further explanation
Rolling Eyes.

Well, I hope the EA employees responsible for that forum get paid enough for that.

_________________
The_gh0stm4n
The_gh0stm4n
G4TW Training Administrator
Inspector General & Site Gatekeeper
G4TW Training AdministratorInspector General & Site Gatekeeper

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Team Fortress 2, Overwatch, PvZ: Garden Warfare, GTA: San Andreas, GTA V / GTA Online, Counter-Strike, Hitman, Borderlands, Fallout, Call of Duty, Battlefield, The Binding of Isaac: Afterbirth †, Government simulation & Military strategy games, S.W.A.T 4.

Male

Posts : 17085
Points : 23033
Reputation : 2534
Join date : 2012-11-02
Location : Bellisarius Hall

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by TUN3R on Fri 17 May 2013, 21:18

Carlos G. wrote:Is there any big corporation which IS customer-friendly ? I doubt that.

Valve Co.?

TUN3R
BUSTED!
BUSTED!

Windows version :
  • Windows 7

System architecture :
  • 64 bits (x64)

Favourite games : Grand Theft Auto: San Andreas

Male

Posts : 646
Points : -6740
Reputation : -9982
Join date : 2012-02-19

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by fankalol on Sat 18 May 2013, 09:20

Thats why people voted EA for the worst company in america .

_________________
______██████████████
-____██▓▓▓▓▓▓▓▓▓ M ▓████
-__██▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓██
-__██████░░░░██░░██████
██░░░░████░░██░░░░░░░░██
██░░░░████░░░░██░░░░░░██
-__████░░░░░░██████████
-__██░░░░░░░░░░░░░██
_____██░░░░░░░░░██
-______██░░░░░░██
-____██▓▓████▓▓▓█
-_██▓▓▓▓▓▓████▓▓█
██▓▓▓▓▓▓███░░███░
-__██░░░░░░███████
-____██░░░░███████
-______██████████
-_____██▓▓▓▓▓▓▓▓▓██
-_____█████████████
fankalol
fankalol
Posting Nerd
Posting Nerd

Windows version :
  • Windows 7

System architecture :
  • 32 bits (x86)

Male

Posts : 54
Points : 2184
Reputation : 3
Join date : 2013-05-03

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by J.T. on Sat 18 May 2013, 17:41

@fankalol wrote:Thats why people voted EA for the worst company in america .

True.

_________________

"Part of growing up is doing what's best for the people you care about, even if sometimes, that means hurting someone else."










J.T.
J.T.
RETIRED Quartermaster Lieutenant
Discharged with Honors

RETIRED Quartermaster LieutenantDischarged with Honors

Windows version :
  • Windows 7

System architecture :
  • 32 bits (x86)

Male

Posts : 3438
Points : 6360
Reputation : 306
Join date : 2013-01-29
Age : 23
Location : Panem

View user profile

Back to top Go down

Re: EA is not customer-friendly

Post by TUN3R on Sat 18 May 2013, 20:34

cat2006house wrote:
@fankalol wrote:Thats why people voted EA for the worst company in america .

True.

You don't say, I thought it was for selling drugs to children -.-

Apparently EA is getting rid of online passes... should optimism be kicking in? Cause I'm not feeling anything.

TUN3R
BUSTED!
BUSTED!

Windows version :
  • Windows 7

System architecture :
  • 64 bits (x64)

Favourite games : Grand Theft Auto: San Andreas

Male

Posts : 646
Points : -6740
Reputation : -9982
Join date : 2012-02-19

View user profile

Back to top Go down

View previous topic View next topic Back to top


Permissions in this forum:
You cannot reply to topics in this forum