Cannot run Sims 4 setup so cant install the game HELP PLEASE

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Cannot run Sims 4 setup so cant install the game HELP PLEASE

Post by haphazard77 on Thu 12 Jul 2018, 22:51

Hi,

When i go to run The Sims 4 Setup.exe file i get this error that says the installation packaged could not be opened  

Any ideas why this has occurred , I have anti virus etc turned off 

Any help would be massively appreciated want to get the game installed and get playing !




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Re: Cannot run Sims 4 setup so cant install the game HELP PLEASE

Post by anadius on Thu 12 Jul 2018, 22:55

Extract it all first.

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Re: Cannot run Sims 4 setup so cant install the game HELP PLEASE

Post by haphazard77 on Thu 12 Jul 2018, 22:56

I have done that

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Re: Cannot run Sims 4 setup so cant install the game HELP PLEASE

Post by anadius on Thu 12 Jul 2018, 22:56

Basing on the screenshot you provided - no you have not.

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Re: Cannot run Sims 4 setup so cant install the game HELP PLEASE

Post by haphazard77 on Thu 12 Jul 2018, 22:59

where should i extract it too?

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Re: Cannot run Sims 4 setup so cant install the game HELP PLEASE

Post by anadius on Thu 12 Jul 2018, 23:00

Anywhere you want. Can be to the same folder as downloaded .rar file. Extract all files from that archive and then run .exe.

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Re: Cannot run Sims 4 setup so cant install the game HELP PLEASE

Post by haphazard77 on Thu 12 Jul 2018, 23:04

Okay , i think it may also not be heloping that  i have a left over sims 4 folder from an install a long time ago with some game files but how should i remove them all properly ?

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Re: Cannot run Sims 4 setup so cant install the game HELP PLEASE

Post by anadius on Thu 12 Jul 2018, 23:09

Go to add/remove programs. If it's there, uninstall it. If it's not, simply delete it.

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Re: Cannot run Sims 4 setup so cant install the game HELP PLEASE

Post by haphazard77 on Thu 12 Jul 2018, 23:12

okay thanks deleted the sims 4 folder as it was not in installed programs , now extracting the files , ill post if i get the error again

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