"Unable to start", "No EA Folder in Doc"

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Post by Juju_J on Thu 19 Jul 2018, 00:42

SO  I  Have been downloading from here for a long time. I've never really had a issue, but now i'm stuck and really don't know what to do. I had started having issues with my game so i removed all my mods, and tried to update my game. Well that failed so i just went for a fresh install. I removed the game using the uninstaller torrent by you guys.; No that I try to reinstall the sims and start it up it gives me the "unable to start" Error. And i noticed that i don't have a Electronic arts folder in "My documents" What can be done to resolve this?
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Post by anadius on Thu 19 Jul 2018, 00:48

Try this and post the result here.

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Post by Juju_J on Thu 19 Jul 2018, 01:00

Okay,   i'm currently running it now. Just wandering will it still work even though i only have the base game installed.
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Post by Juju_J on Thu 19 Jul 2018, 01:18

This is the results:

 
report:

Game version: 1.0.797.20

Hash mismatch:


Missing files:


Unknown files:


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Post by anadius on Thu 19 Jul 2018, 01:20

Base game alone should work fine. EA folder in Documents should get re-created when the game starts - and it doesn't in your case.

Okay, so validator shows your game installation files are fine. Try rebooting your computer and if that still doesn't help - install Get to Work and try again.

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Post by Juju_J on Thu 19 Jul 2018, 03:13

Still didn't  work i restarted my pc, and installed gtw yet its still giving  me an error
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Post by Juju_J on Thu 19 Jul 2018, 03:14

Ran the validator again  and this is what i got:

report:

Game version: 1.5.139.1020

Hash mismatch:


Missing files:


Unknown files:


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Post by anadius on Thu 19 Jul 2018, 09:28

Okay, dumb me. New installation, so it's in "C:\Program Files (x86)\Electronic Arts\The Sims 4", right? Move it to "C:\Program Files (x86)\The Sims 4" or "C:\Program Files\The Sims 4" so the path is shorter (I keep mine on another partition - "E:\The Sims 4")

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Post by Juju_J on Thu 19 Jul 2018, 14:00

heyy, sorry i'm just now getting home from work. and I have a alienware, and i've always moved my game to my D drive.I can't figure out what the issue is
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Post by anadius on Thu 19 Jul 2018, 14:15

So what's the path to your game installtion folder? Keep it short because the game is having some issues.

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Post by Juju_J on Thu 19 Jul 2018, 14:40

This is how i currently have it:
"Unable to start", "No EA Folder in Doc" Img_0810
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Post by anadius on Thu 19 Jul 2018, 15:04

Did you move the installation folder manually or did you just change the location in installer? Because it's broken and ignores path you specify. Also could you make a screenshot of that error you're getting?

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Post by Juju_J on Thu 19 Jul 2018, 21:26

I moved it manually following the instruction on the installation thread.  I went ahead and tried to install the update and city living and this is the error i'm getting: which I've checked to see if it was running in task manager and everything."Unable to start", "No EA Folder in Doc" Img_0811
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Post by anadius on Thu 19 Jul 2018, 21:58

If you get that error and can't find Sims 4 in Taks Manager - reboot computer. And for screenshots you can just press Print Screen (or PrtSc) button on your keyboard and paste it in Paint. Or use Snipping Tool.

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Post by Juju_J on Sat 21 Jul 2018, 05:08

I've restarted my computer a bunch of times and it still gives the error, and my printscrn button isn't working because i tried it.
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Post by anadius on Sat 21 Jul 2018, 11:03

Couple of things to try:
Add whole Game\Bin to your anti-virus exceptions
Right click on Documents, Properties, Security. Click on your username and check if you have Read and Write access. And do the same with Pictures folder.

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Post by Juju_J on Sun 22 Jul 2018, 04:15

okay i have all of my antivirus, and firewall and stuff like that completely off, and theirs permission already granted im going to restart the computer and try again
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Post by Juju_J on Sun 22 Jul 2018, 04:38

Okay, So i think i finally got it figured out. apparently i had moved My Documents, from my C: Drive, to My D: Drive and that created a issue. So after i did that i tried the game and it started up. So i think i got it.
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