Cannot open Sims 4

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Cannot open Sims 4

Post by Lilsie on Sat 28 Jul 2018, 14:40

Hi, I was having issues with the game it was really laggy, so I uninstalled some applications (including Norton Defenders its subscription expired). After that I turned on Windows Defender (Windows 10 built-in security) and added the sims 4 folder etc in the Exception List even ran a quick scan and nothing popped up. 
But as I tried to open the game this error came up that the Windows Fire Wall blocked some of the games file on public and private levels but I chose the options to allow it and this error came up.
Inserted a pic of the message 





I never got this error before so please help. Sad

Edit: I think the pic didnt attach so I will write the message

Unable to Start: wrote:Can't run the Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.
[0e6d1221:1df4e8dc:0000012d:912c9c10]

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Re: Cannot open Sims 4

Post by anadius on Sat 28 Jul 2018, 15:45

You should block the game exe in firewall if you're using cracked version of the game.

As for the error, try this: right click on shortcut of Sims 4, Properties, Compatibility, check "Disable fullscreen optimizations".

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Re: Cannot open Sims 4

Post by Lilsie on Sun 29 Jul 2018, 20:03

Hey, I tried got the same error.
Btw i went to my Config.Log and there was written this
"Unable to read graphics device parameters. (code: 1)"

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Re: Cannot open Sims 4

Post by anadius on Sun 29 Jul 2018, 20:28

Update your system, update your graphics card drivers, if you have integrated and dedicated card make sure you're running the game on dedicated one.

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