The SIMS 3 internal system error

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The SIMS 3 internal system error Empty The SIMS 3 internal system error

Post by skai on Mon 30 Jul 2018, 08:50

So I downloaded the SIMS 3 - Complete Collection (new version with all in one installer, from your list in the download section. 

However, when i install it, it comes up with this:  "an internal system error occured. 
                                                                        please refer to DXError.log and DirectX.log in your
                                                                        Windows folder to determine problem."

I run on windows 10. Can anyone tell me how to fix this or has this already been posted and there's a fix to it? Please help me.

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The SIMS 3 internal system error Empty Re: The SIMS 3 internal system error

Post by Dracos66 on Mon 30 Jul 2018, 20:28

Your DirectX may need to be updated. Looking at the error logs should tell you what the problem is, such as needing a higher/lower version than what is currently installed, or a problem with the DirectX configuration.

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The SIMS 3 internal system error Empty Re: The SIMS 3 internal system error

Post by skai on Mon 30 Jul 2018, 20:59

I have DirectX 12 and I think, if I found it correctly, the DirectX log that is, well it's saying that installation failed since I already have the newer version of DirectX installed. 

Does this mean SIMS 3 can only play on lower version in Windows 10?


The DX error log says this: (i'm no PC geek so I don't understand)


[07/29/18 23:22:50] module: DXWSetup(Mar 30 2011), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

    Sections are not initialized.

--------------------
[07/29/18 23:22:50] module: DXWSetup(Mar 30 2011), file: psheets.cpp, line: 705, function: PreinstDlgProc

    CDXWSetup::InitInstallEngine() failed.



The DirectX log in windows says this: 
DirectX log:
07/29/18 21:41:30: DXWSetup: ***** DXWSETUP *****
07/29/18 21:41:30: DXWSetup: WinMain()
07/29/18 21:41:30: DXWSetup: IsIA64(): not IA64.
07/29/18 21:41:30: DXWSetup: Unable to get Version on target file C:\WINDOWS\system32\directx\websetup\dsetup.dll
07/29/18 21:41:30: DXWSetup: Installed file C:\WINDOWS\system32\directx\websetup\dsetup.dll
07/29/18 21:41:30: DXWSetup: Unable to get Version on target file C:\WINDOWS\system32\directx\websetup\dsetup32.dll
07/29/18 21:41:30: DXWSetup: Installed file C:\WINDOWS\system32\directx\websetup\dsetup32.dll
07/29/18 21:41:30: DXWSetup: GetDXVersion(): Unable to get RC string from registry.
07/29/18 21:41:30: DXWSetup: DirectX Version: 4.09.00.0904.00
07/29/18 21:41:30: DXWSetup: Setup Version: 4.09.00.0904.00
07/29/18 21:41:30: DXWSetup: A newer version of DirectX have been installed already.
07/29/18 21:49:02: DXWSetup: CDXWSetup::CDXWSetup()
07/29/18 21:49:02: DXWSetup: CDXWSetup::DownloadDXUpdate()
07/29/18 21:49:02: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x1, SubStatus = 0x0
07/29/18 21:49:02: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
07/29/18 21:49:02: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x2, SubStatus = 0x0
07/29/18 21:49:02: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
07/29/18 21:49:02: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = %DirectX_Setup%
07/29/18 21:49:02: DXWSetup: OnComponentProgress(): Phase = 0, Progress = 0
07/29/18 21:49:03: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0x0, Phase = 9, str = %DirectX_Setup%, status = 0x0
07/29/18 21:49:03: DXWSetup: OnStopInstall(): hr = 0x0, str = (null), status = 0x0
07/29/18 21:49:03: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
07/29/18 21:49:03: DXWSetup: WM_APP_DOWNLOADDXUPDATE
07/29/18 21:49:03: DXWSetup: CDXWSetup::InitInstallEngine()
07/29/18 21:49:03: DXWSetup: CDXWSetup::InitInstallEngine(): Sections are not initialized.
07/29/18 21:49:03: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
07/29/18 21:49:03: DXWSetup: WM_APP_ENDDOWNLOAD
07/29/18 21:49:08: DXWSetup: CDXWSetup::~CDXWSetup()
07/29/18 21:49:14: DXWSetup: CreatePropertySheet() returns -9.
07/29/18 21:49:14: DXWSetup: Deleted file C:\WINDOWS\system32\directx\websetup\dsetup.dll.
07/29/18 21:49:14: DXWSetup: Deleted file C:\WINDOWS\system32\directx\websetup\dsetup32.dll.
07/29/18 22:06:42: DXWSetup: ***** DXWSETUP *****
07/29/18 22:06:42: DXWSetup: WinMain()
07/29/18 22:06:42: DXWSetup: IsIA64(): not IA64.
07/29/18 22:06:42: DXWSetup: Unable to get Version on target file C:\WINDOWS\system32\directx\websetup\dsetup.dll
07/29/18 22:06:42: DXWSetup: Installed file C:\WINDOWS\system32\directx\websetup\dsetup.dll
07/29/18 22:06:42: DXWSetup: Unable to get Version on target file C:\WINDOWS\system32\directx\websetup\dsetup32.dll
07/29/18 22:06:42: DXWSetup: Installed file C:\WINDOWS\system32\directx\websetup\dsetup32.dll
07/29/18 22:06:42: DXWSetup: GetDXVersion(): Unable to get RC string from registry.
07/29/18 22:06:42: DXWSetup: DirectX Version: 4.09.00.0904.00
07/29/18 22:06:42: DXWSetup: Setup Version: 4.09.00.0904.00
07/29/18 22:06:42: DXWSetup: A newer version of DirectX have been installed already.
07/29/18 22:06:59: DXWSetup: CDXWSetup::CDXWSetup()
07/29/18 22:06:59: DXWSetup: CDXWSetup::DownloadDXUpdate()
07/29/18 22:06:59: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x1, SubStatus = 0x0
07/29/18 22:06:59: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
07/29/18 22:06:59: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x2, SubStatus = 0x0
07/29/18 22:06:59: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
07/29/18 22:06:59: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = %DirectX_Setup%
07/29/18 22:06:59: DXWSetup: OnComponentProgress(): Phase = 0, Progress = 0
07/29/18 22:06:59: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0x0, Phase = 9, str = %DirectX_Setup%, status = 0x0
07/29/18 22:06:59: DXWSetup: OnStopInstall(): hr = 0x0, str = (null), status = 0x0
07/29/18 22:06:59: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
07/29/18 22:06:59: DXWSetup: WM_APP_DOWNLOADDXUPDATE
07/29/18 22:06:59: DXWSetup: CDXWSetup::InitInstallEngine()
07/29/18 22:06:59: DXWSetup: CDXWSetup::InitInstallEngine(): Sections are not initialized.
07/29/18 22:06:59: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
07/29/18 22:06:59: DXWSetup: WM_APP_ENDDOWNLOAD
07/29/18 22:07:10: DXWSetup: CDXWSetup::~CDXWSetup()
07/29/18 22:07:12: DXWSetup: CreatePropertySheet() returns -9.
07/29/18 22:07:12: DXWSetup: Deleted file C:\WINDOWS\system32\directx\websetup\dsetup.dll.
07/29/18 22:07:12: DXWSetup: Deleted file C:\WINDOWS\system32\directx\websetup\dsetup32.dll.
07/29/18 22:25:18: DXWSetup: ***** DXWSETUP *****
07/29/18 22:25:18: DXWSetup: WinMain()
07/29/18 22:25:18: DXWSetup: IsIA64(): not IA64.
07/29/18 22:25:18: DXWSetup: Unable to get Version on target file C:\WINDOWS\system32\directx\websetup\dsetup.dll
07/29/18 22:25:18: DXWSetup: Installed file C:\WINDOWS\system32\directx\websetup\dsetup.dll
07/29/18 22:25:18: DXWSetup: Unable to get Version on target file C:\WINDOWS\system32\directx\websetup\dsetup32.dll
07/29/18 22:25:18: DXWSetup: Installed file C:\WINDOWS\system32\directx\websetup\dsetup32.dll
07/29/18 22:25:18: DXWSetup: GetDXVersion(): Unable to get RC string from registry.
07/29/18 22:25:18: DXWSetup: DirectX Version: 4.09.00.0904.00
07/29/18 22:25:18: DXWSetup: Setup Version: 4.09.00.0904.00
07/29/18 22:25:18: DXWSetup: A newer version of DirectX have been installed already.
07/29/18 22:25:40: DXWSetup: CDXWSetup::CDXWSetup()
07/29/18 22:25:40: DXWSetup: CDXWSetup::DownloadDXUpdate()
07/29/18 22:25:40: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x1, SubStatus = 0x0
07/29/18 22:25:40: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
07/29/18 22:25:40: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x2, SubStatus = 0x0
07/29/18 22:25:40: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
07/29/18 22:25:40: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = %DirectX_Setup%
07/29/18 22:25:40: DXWSetup: OnComponentProgress(): Phase = 0, Progress = 0
07/29/18 22:25:40: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0x0, Phase = 9, str = %DirectX_Setup%, status = 0x0
07/29/18 22:25:40: DXWSetup: OnStopInstall(): hr = 0x0, str = (null), status = 0x0
07/29/18 22:25:40: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
07/29/18 22:25:40: DXWSetup: WM_APP_DOWNLOADDXUPDATE
07/29/18 22:25:40: DXWSetup: CDXWSetup::InitInstallEngine()
07/29/18 22:25:40: DXWSetup: CDXWSetup::InitInstallEngine(): Sections are not initialized.
07/29/18 22:25:40: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
07/29/18 22:25:40: DXWSetup: WM_APP_ENDDOWNLOAD
07/29/18 22:26:00: DXWSetup: CDXWSetup::~CDXWSetup()
07/29/18 22:26:02: DXWSetup: CreatePropertySheet() returns -9.
07/29/18 22:26:02: DXWSetup: Deleted file C:\WINDOWS\system32\directx\websetup\dsetup.dll.
07/29/18 22:26:02: DXWSetup: Deleted file C:\WINDOWS\system32\directx\websetup\dsetup32.dll.
07/29/18 22:43:14: DXWSetup: ***** DXWSETUP *****
07/29/18 22:43:14: DXWSetup: WinMain()
07/29/18 22:43:14: DXWSetup: IsIA64(): not IA64.
07/29/18 22:43:14: DXWSetup: Unable to get Version on target file C:\WINDOWS\system32\directx\websetup\dsetup.dll
07/29/18 22:43:14: DXWSetup: Installed file C:\WINDOWS\system32\directx\websetup\dsetup.dll
07/29/18 22:43:14: DXWSetup: Unable to get Version on target file C:\WINDOWS\system32\directx\websetup\dsetup32.dll
07/29/18 22:43:14: DXWSetup: Installed file C:\WINDOWS\system32\directx\websetup\dsetup32.dll
07/29/18 22:43:14: DXWSetup: GetDXVersion(): Unable to get RC string from registry.
07/29/18 22:43:14: DXWSetup: DirectX Version: 4.09.00.0904.00
07/29/18 22:43:14: DXWSetup: Setup Version: 4.09.00.0904.00
07/29/18 22:43:14: DXWSetup: A newer version of DirectX have been installed already.
07/29/18 22:43:24: DXWSetup: CDXWSetup::CDXWSetup()
07/29/18 22:43:24: DXWSetup: CDXWSetup::DownloadDXUpdate()
07/29/18 22:43:24: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x1, SubStatus = 0x0
07/29/18 22:43:24: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
07/29/18 22:43:24: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x2, SubStatus = 0x0
07/29/18 22:43:24: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
07/29/18 22:43:24: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = %DirectX_Setup%
07/29/18 22:43:24: DXWSetup: OnComponentProgress(): Phase = 0, Progress = 0
07/29/18 22:43:24: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0x0, Phase = 9, str = %DirectX_Setup%, status = 0x0
07/29/18 22:43:24: DXWSetup: OnStopInstall(): hr = 0x0, str = (null), status = 0x0
07/29/18 22:43:24: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
07/29/18 22:43:24: DXWSetup: WM_APP_DOWNLOADDXUPDATE
07/29/18 22:43:24: DXWSetup: CDXWSetup::InitInstallEngine()
07/29/18 22:43:24: DXWSetup: CDXWSetup::InitInstallEngine(): Sections are not initialized.
07/29/18 22:43:24: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
07/29/18 22:43:24: DXWSetup: WM_APP_ENDDOWNLOAD
07/29/18 22:43:27: DXWSetup: CDXWSetup::~CDXWSetup()
07/29/18 22:43:29: DXWSetup: CreatePropertySheet() returns -9.
07/29/18 22:43:29: DXWSetup: Deleted file C:\WINDOWS\system32\directx\websetup\dsetup.dll.
07/29/18 22:43:29: DXWSetup: Deleted file C:\WINDOWS\system32\directx\websetup\dsetup32.dll.
07/29/18 23:22:40: DXWSetup: ***** DXWSETUP *****
07/29/18 23:22:40: DXWSetup: WinMain()
07/29/18 23:22:40: DXWSetup: IsIA64(): not IA64.
07/29/18 23:22:40: DXWSetup: Unable to get Version on target file C:\WINDOWS\system32\directx\websetup\dsetup.dll
07/29/18 23:22:40: DXWSetup: Installed file C:\WINDOWS\system32\directx\websetup\dsetup.dll
07/29/18 23:22:40: DXWSetup: Unable to get Version on target file C:\WINDOWS\system32\directx\websetup\dsetup32.dll
07/29/18 23:22:40: DXWSetup: Installed file C:\WINDOWS\system32\directx\websetup\dsetup32.dll
07/29/18 23:22:40: DXWSetup: GetDXVersion(): Unable to get RC string from registry.
07/29/18 23:22:40: DXWSetup: DirectX Version: 4.09.00.0904.00
07/29/18 23:22:40: DXWSetup: Setup Version: 4.09.00.0904.00
07/29/18 23:22:40: DXWSetup: A newer version of DirectX have been installed already.
07/29/18 23:22:49: DXWSetup: CDXWSetup::CDXWSetup()
07/29/18 23:22:49: DXWSetup: CDXWSetup::DownloadDXUpdate()
07/29/18 23:22:49: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x1, SubStatus = 0x0
07/29/18 23:22:49: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
07/29/18 23:22:49: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x2, SubStatus = 0x0
07/29/18 23:22:49: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
07/29/18 23:22:49: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = %DirectX_Setup%
07/29/18 23:22:49: DXWSetup: OnComponentProgress(): Phase = 0, Progress = 0
07/29/18 23:22:50: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0x0, Phase = 9, str = %DirectX_Setup%, status = 0x0
07/29/18 23:22:50: DXWSetup: OnStopInstall(): hr = 0x0, str = (null), status = 0x0
07/29/18 23:22:50: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
07/29/18 23:22:50: DXWSetup: WM_APP_DOWNLOADDXUPDATE
07/29/18 23:22:50: DXWSetup: CDXWSetup::InitInstallEngine()
07/29/18 23:22:50: DXWSetup: CDXWSetup::InitInstallEngine(): Sections are not initialized.
07/29/18 23:22:50: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
07/29/18 23:22:50: DXWSetup: WM_APP_ENDDOWNLOAD
07/29/18 23:23:48: DXWSetup: CDXWSetup::~CDXWSetup()
07/29/18 23:23:49: DXWSetup: CreatePropertySheet() returns -9.
07/29/18 23:23:49: DXWSetup: Deleted file C:\WINDOWS\system32\directx\websetup\dsetup.dll.
07/29/18 23:23:49: DXWSetup: Deleted file C:\WINDOWS\system32\directx\websetup\dsetup32.dll.

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