sims 4 will open then close after a few seconds. no error warning

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sims 4 will open then close after a few seconds. no error warning

Post by augustusamj on Thu 16 Aug 2018, 04:32

so i had a laptop before this one that i downloaded the sims 4 and every dlc on from here, and it ran perfectly. with my new one i tried to download it twice and had issues both times downloading with error codes, but i was expecting that and thought it wasn't an issue after i remembered to turn off my anti virus.

now i've deleted and reinstalled about 5 times and i can't seem to get it to work. the game will open, the screen will turn white and my cursor will turn into a little blue loading circle, and it'll close after a few seconds with no error warning. it'll just say "the sims 4 has stopped working, windows is searching for a solution to the problem."

i have no idea what i'm doing wrong, whether it's the files or my laptop. advice?

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Re: sims 4 will open then close after a few seconds. no error warning

Post by anadius on Thu 16 Aug 2018, 09:13

Try this and post the result here. If it's files, it will tell us what's wrong.

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Re: sims 4 will open then close after a few seconds. no error warning

Post by augustusamj on Fri 17 Aug 2018, 04:49

report:

Game version: 1.45.62.1020

Hash mismatch:


Missing files:

data/client/clientfullbuild0.package
data/client/clientfullbuild1.package
data/client/clientfullbuild2.package
data/client/clientfullbuild3.package
data/client/clientfullbuild4.package
data/client/clientfullbuild5.package
data/client/clientfullbuild6.package
data/client/clientfullbuild7.package
data/client/clientfullbuild8.package

Unknown files:

game/bin/core/winhttp.dll
game/bin/zupdaterx32.dll
game/bin/zupdaterx64.dll
setup.msi
setup1.cab
setup2.cab
setup3.cab
setup4.cab
setup5.cab
the_sims_4_setup.exe

augustusamj
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Re: sims 4 will open then close after a few seconds. no error warning

Post by anadius on Fri 17 Aug 2018, 09:29

... You need to extract base game and install it.
setup.msi
setup1.cab
setup2.cab
setup3.cab
setup4.cab
setup5.cab
the_sims_4_setup.exe
files are base game installer. Move them somewhere else, run .exe and install all DLCs again in correct order.

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Re: sims 4 will open then close after a few seconds. no error warning

Post by augustusamj on Fri 17 Aug 2018, 21:41

ah, instructions weren't clear. haha. i ended up figuring that out last night when i looked through setup1 and found the files i was missing. thanks anyway though! sorry to waste your time Smile

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