Game crashes when entering/moving into a household

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Game crashes when entering/moving into a household

Post by nadezdabeka on Mon 27 Aug 2018, 00:22

Hello, me again... Wink
I downloaded the games that can be downloaded separately and everything worked, but now i have an another problem. When i want to move in my family into a lot or enter a pre made family, the game crashes. It doesn't lag and i have no mods, just some cc from tsr. It still happens when i remove cc.
I tried to find solution on google by restarting back to factory settings but it didn't work, same problem. It happens in every world.
What should i do?

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Re: Game crashes when entering/moving into a household

Post by anadius on Mon 27 Aug 2018, 00:31

Try using validator and post the result here.

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Re: Game crashes when entering/moving into a household

Post by nadezdabeka on Mon 27 Aug 2018, 13:47

anadius1 wrote:Try using validator and post the result here.

I did all that but when i add files in sims 4 validator, nothing is happening, there isn't any button to start scanning or whatever. Meanwhile, while i wa screating a .md5 file it said that it hasn't got any hashes.

for some reason the pictures wont upload

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Re: Game crashes when entering/moving into a household

Post by Tarac on Mon 27 Aug 2018, 13:55

In the validator go for the Select your The Sims 4 directory and lead it to your installation folder of the Sims 4
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Re: Game crashes when entering/moving into a household

Post by nadezdabeka on Mon 27 Aug 2018, 14:27

I did that a long time ago. Sorry for being annoying Sad

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Re: Game crashes when entering/moving into a household

Post by anadius on Mon 27 Aug 2018, 14:30

What browser are you using? It won't work in Edge/Internet Explorer. Tested and works on Firefox and Chrome.

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Re: Game crashes when entering/moving into a household

Post by nadezdabeka on Mon 27 Aug 2018, 17:12

anadius1 wrote:What browser are you using? It won't work in Edge/Internet Explorer. Tested and works on Firefox and Chrome.

I tried it on Mozilla and it works! 

report:

Game version: 1.46.18.1020
Game folder: The Sims 4

Hash mismatch:


Missing files:

ep01/clientfullbuild0.package
ep01/magalog.package
ep01/resourceclient.cfg
ep01/resourcesimulation.cfg
ep01/simulationfullbuild0.package
ep01/thumbnails.package
ep01/version.ini
ep01/worlds/areas/ep01_alienworld_01.world
ep01/worlds/areas/ep01_civiccenter_01.world
ep01/worlds/areas/ep01_civiccenter_02.world
ep01/worlds/areas/ep01_retails_01.world
ep01/worlds/areas/ep01_sciencelab_01.world
fp01/clientfullbuild0.package
fp01/resourceclient.cfg
fp01/resourcesimulation.cfg
fp01/simulationfullbuild0.package
fp01/thumbnails.package
fp01/version.ini
gp06/clientfullbuild0.package
gp06/magalog.package
gp06/resourceclient.cfg
gp06/resourcesimulation.cfg
gp06/simulationfullbuild0.package
gp06/thumbnails.package
gp06/version.ini
gp06/worlds/areas/gp06_jungle_01.world
gp06/worlds/areas/gp06_marketplace_01.world
sp01/clientfullbuild0.package
sp01/magalog.package
sp01/resourceclient.cfg
sp01/resourcesimulation.cfg
sp01/simulationfullbuild0.package
sp01/thumbnails.package
sp01/version.ini
sp03/clientfullbuild0.package
sp03/magalog.package
sp03/resourceclient.cfg
sp03/resourcesimulation.cfg
sp03/simulationfullbuild0.package
sp03/thumbnails.package
sp03/version.ini
sp04/clientfullbuild0.package
sp04/magalog.package
sp04/resourceclient.cfg
sp04/resourcesimulation.cfg
sp04/simulationfullbuild0.package
sp04/thumbnails.package
sp04/version.ini
sp05/clientfullbuild0.package
sp05/magalog.package
sp05/resourceclient.cfg
sp05/resourcesimulation.cfg
sp05/simulationfullbuild0.package
sp05/thumbnails.package
sp05/version.ini
sp06/clientfullbuild0.package
sp06/magalog.package
sp06/resourceclient.cfg
sp06/resourcesimulation.cfg
sp06/simulationfullbuild0.package
sp06/thumbnails.package
sp06/version.ini
sp07/clientfullbuild0.package
sp07/magalog.package
sp07/resourceclient.cfg
sp07/resourcesimulation.cfg
sp07/simulationfullbuild0.package
sp07/thumbnails.package
sp07/version.ini
sp08/clientfullbuild0.package
sp08/magalog.package
sp08/resourceclient.cfg
sp08/resourcesimulation.cfg
sp08/simulationfullbuild0.package
sp08/thumbnails.package
sp08/version.ini
sp10/clientfullbuild0.package
sp10/magalog.package
sp10/resourceclient.cfg
sp10/resourcesimulation.cfg
sp10/simulationfullbuild0.package
sp10/thumbnails.package
sp10/version.ini
sp11/clientfullbuild0.package
sp11/magalog.package
sp11/resourceclient.cfg
sp11/resourcesimulation.cfg
sp11/simulationfullbuild0.package
sp11/thumbnails.package
sp11/version.ini

Unknown files:



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Re: Game crashes when entering/moving into a household

Post by anadius on Mon 27 Aug 2018, 17:19

Seems like everything's ok. Try renaming "Documents\Electronic Arts\The Sims 4" folder and see if it still crashes.

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Re: Game crashes when entering/moving into a household

Post by nadezdabeka on Mon 27 Aug 2018, 22:11

I did it and it just creates another sims 4 folder. I'll try to uninstall everything and download only a few eps and gps without sps and see if that was the problem.

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Re: Game crashes when entering/moving into a household

Post by anadius on Mon 27 Aug 2018, 22:24

I doubt reinstalling will help. According to validator everything's ok... W8 a sec, you're using this version, right? But you didn't download helper_tools.rar. Do it now, extract to your game folder, run dlc-toggler.exe and disable DLCs in red.

Don't know if you already did it but you should add "Game\Bin" folder to your anti-virus exclusion list and block TS4.exe and TS4_x64.exe in your firewall.

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Re: Game crashes when entering/moving into a household

Post by nadezdabeka on Tue 28 Aug 2018, 01:36

I downloaded that version already and helper tools were extracted in my game automatically when installing. I ran it as admin and unchecked everything red, excluded apps before and its still happening. The only thing that changed is that it crashes when sims who live in houses leave their lots, but it still crashes in buildings.
Why is it still happening and how nobody had the same problem Sad? I downloaded alot of pirated games before and i barely had problems...
Sorry for taking this so long and wasting your time...

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Re: Game crashes when entering/moving into a household

Post by anadius on Tue 28 Aug 2018, 10:57

I have no idea what else to suggest. Validator shows your installation folder is ok and you said that deleting/renaming "Documents\Electronic Arts\The Sims 4" didn't help. So it's not saves, not mods, not CC... IDK what the problem is.

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Re: Game crashes when entering/moving into a household

Post by nadezdabeka on Tue 28 Aug 2018, 14:59

I guess i could buy the base game when i have money and when it's on discount and I'm getting a new laptop soon so i hope for the best. Thanks for the help Smile

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Re: Game crashes when entering/moving into a household

Post by Tarac on Tue 28 Aug 2018, 15:34

anadius1 wrote:I have no idea what else to suggest. Validator shows your installation folder is ok and you said that deleting/renaming "Documents\Electronic Arts\The Sims 4" didn't help. So it's not saves, not mods, not CC... IDK what the problem is.
What about all those missing files ?
Isn't that a problem ?
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Re: Game crashes when entering/moving into a household

Post by anadius on Tue 28 Aug 2018, 15:43

Nope. Those are just DLCs @nadezdabeka decided not to install, you can play without them just fine.

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Re: Game crashes when entering/moving into a household

Post by Tarac on Tue 28 Aug 2018, 16:01

anadius1 wrote:Nope. Those are just DLCs @nadezdabeka decided not to install, you can play without them just fine.
As TS installed the last time in a separate folder, maybe he/she is still using the old shortcut which leads to the first installation.
If the missing files would be added to that installation again, could the problem then be solved ?
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Re: Game crashes when entering/moving into a household

Post by anadius on Tue 28 Aug 2018, 16:16

@Tarac wrote:
anadius1 wrote:Nope. Those are just DLCs nadezdabeka decided not to install, you can play without them just fine.
As TS installed the last time in a separate folder, maybe he/she is still using the old shortcut which leads to the first installation.
If the missing files would be added to that installation again, could the problem then be solved ?
? What separate folder? What first installation? nadezdabeka just said they're using my installer - which creates it's own shortcut. And once again, no files are missing. It's the same as if you downloaded everything from G4TW/all-in-one and then disabled DLCs according to this guide. So it was tested before and proved to work for others.

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