Sims 4 has stopped working.

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Sims 4 has stopped working.

Post by 606y on Sun 09 Sep 2018, 03:14

Hi!
So, today I installed Sims 4 + All Add-On's on my computer.
It worked perfectly and without lags, etc.
After a while I got the stupid idea to add some of my old CC to the game.
The game started and showed every CC without problem.
But after 5 minutes of playing the game crashed and showed "The Sims 4 has stopped working."
I tried to create a new game, but after exiting CAS I got the same error.
I removed all CC, and deleted the whole document folder.
But it still gives me the same error.

Can I save my game or do I have to re-install it? (It took 7 hours for me to install it..)

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Re: Sims 4 has stopped working.

Post by gamel on Sun 09 Sep 2018, 07:48

Try to rename the folder Documents/Electronic Arts/The Sims 4 in The Sims 4_old, and restart the game.

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Re: Sims 4 has stopped working.

Post by anadius on Sun 09 Sep 2018, 09:26

Reboot computer and delete "Documents\Electronic Arts\The Sims 4" again. If that doesn't help, run validator and post the result here.

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Re: Sims 4 has stopped working.

Post by Tarac on Sun 09 Sep 2018, 09:27

@606y wrote:Hi!
So, today I installed Sims 4 + All Add-On's on my computer.
It worked perfectly and without lags, etc.
After a while I got the stupid idea to add some of my old CC to the game.
The game started and showed every CC without problem.
But after 5 minutes of playing the game crashed and showed "The Sims 4 has stopped working."
I tried to create a new game, but after exiting CAS I got the same error.
I removed all CC, and deleted the whole document folder.
But it still gives me the same error.

Can I save my game or do I have to re-install it? (It took 7 hours for me to install it..)
When you removed the Documents folder and started the game again, did you see all these "Welcome screens" for each and every DLC again ?
If not, then you removed the wrong folder.
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Re: Sims 4 has stopped working.

Post by 606y on Sun 09 Sep 2018, 10:08

Did that. It showed the DLC info-thing. But still crashes with the same error.
I made a .md5 data of my Sims 4 directory, like in the tutorial. (It's 130KB)
When I try to "upload" it, it doesn't do anything.

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Re: Sims 4 has stopped working.

Post by anadius on Sun 09 Sep 2018, 10:11

Use Chrome or Firefox. In first file picker select .md5 file, in second select game installation folder. It should show result immediately if .md5 was created correctly.

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Re: Sims 4 has stopped working.

Post by 606y on Sun 09 Sep 2018, 16:55

Alright, did it now. First off, I'm using the "Fitgirl Repack" for the base game + a few DLC's. So, I added the others from this site, like I said I had no problems with that before.

report:

Game version: 1.46.18.1020
Game folder: The Sims 4

Hash mismatch:

game/bin/graphicscards.sgr

Missing files:


Unknown files:

_redist/dxwebsetup.exe
_redist/fitgirl.md5
_redist/quicksfv.exe
_redist/quicksfv.ini
_redist/vcredist_x64_2010_sp1_x64.exe
_redist/vcredist_x64_2013_x64.exe
_redist/vcredist_x86_2010_sp1_x86.exe
_redist/vcredist_x86_2013_x86.exe
easetup.exe
game/bin/core/winhttp.dll
game/bin/origins.ini
game/bin/rldorigin.dll
game/bin/rldorigin.ini
game/bin/rldorigin_ext.dll
game/bin/rldorigin_x64.dll
game/bin/rldorigin_x64_ext.dll
the sims 4.md5
unins000.dat
unins000.exe

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Re: Sims 4 has stopped working.

Post by anadius on Sun 09 Sep 2018, 16:58

Delete those files:
game/bin/origins.ini
game/bin/rldorigin.dll
game/bin/rldorigin.ini
game/bin/rldorigin_ext.dll
game/bin/rldorigin_x64.dll
game/bin/rldorigin_x64_ext.dll

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Re: Sims 4 has stopped working.

Post by 606y on Sun 09 Sep 2018, 17:09

Oh, wow! It works again! Thank you so much!

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