Unable to start error?

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Unable to start error?

Post by decibelle on Thu 20 Sep 2018, 22:43

So, my Sims 4 game was working perfectly until a few days ago. I tried running it and got an error saying "Cannot start because game data is missing or damaged. If you have mods installed please remove them and try again. If not, please repair or reinstall the game via Origin." I don't have mods or cc, so I know that's not the problem, and I've never used any form of Origin.

I did run the validator and this is what it's saying:

report:

Version: 1.46.18.1020
Folder: The Sims 4

Hash mismatch:

game/bin/graphicscards.sgr

Missing files:


Unknown files:

game/bin/core/winhttp.dll
game/bin/zupdaterx32.dll
game/bin/zupdaterx64.dll

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Re: Unable to start error?

Post by anadius on Thu 20 Sep 2018, 22:56

Report is clean. Are you sure you're starting the correct exe? If you're starting with shortcut - right click and "show location" to make sure it's inside the folder you selected in validator.

Try moving "Documents\Electronic Arts\The Sims 4" to desktop and see if the game starts now.

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Re: Unable to start error?

Post by decibelle on Fri 21 Sep 2018, 00:30

Okay, I figured out what happened. My cache folder somehow ended up in my "Mods" folder instead of just "The Sims 4."  Oh my...

Thanks for your help, anyway!

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