Shutdown when loading family?

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Shutdown when loading family?

Post by Kakashijewel on Sat 22 Sep 2018, 07:37

Heya everyone! Whenever I try to load my family, TS4 shuts down. I can go to the save file and make it to the neighborhood but once I try to load the family the game just shuts down with no error message. This always tends to happen to my save files when I try to move someone into which ever family I am playing as. This has happened to 3 previous save files. I was wondering is there a way to fix it? Is there a way to prevent it? Any help would be wonderful!!!

Kakashijewel
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Re: Shutdown when loading family?

Post by anadius on Sat 22 Sep 2018, 09:23

Start without mods: move them out of "Documents\Electronic Arts\The Sims 4\Mods".

Clear cache: in "Documents\Electronic Arts\The Sims 4" delete "localthumbscache.package", delete files inside "cache" and "cachestr" folders.

If that doesn't help, run the validator and post the result here.

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Re: Shutdown when loading family?

Post by Kakashijewel on Wed 26 Sep 2018, 09:38

@anadius wrote:Start without mods: move them out of "Documents\Electronic Arts\The Sims 4\Mods".

Clear cache: in "Documents\Electronic Arts\The Sims 4" delete "localthumbscache.package", delete files inside "cache" and "cachestr" folders.

If that doesn't help, run the validator and post the result here.
Thank you so much!!!

Kakashijewel
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  • Windows 10

System architecture :
  • 64 bits (x64)

Favourite games : Sims 3

Posts : 11
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Age : 22

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