sims 4 keeps crashing

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sims 4 keeps crashing

Post by hookdonbritney on Sun 07 Oct 2018, 22:03

I've followed all the instructions to a T, and I cannot get sims 4 to load. The very first time it started, but then it froze and now every time i try to start the game it says "sims 4 has stopped working." Any ideas? im kinda of a n00b.

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Re: sims 4 keeps crashing

Post by anadius on Sun 07 Oct 2018, 22:05

Run the validator and post the result here.

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Re: sims 4 keeps crashing

Post by hookdonbritney on Sun 07 Oct 2018, 22:16

dumb question, but what folder am i selecting when im running the validator?

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Re: sims 4 keeps crashing

Post by anadius on Sun 07 Oct 2018, 22:20

The one you installed your game to.

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Re: sims 4 keeps crashing

Post by hookdonbritney on Sun 07 Oct 2018, 23:10

Sorry, i figured it out a second after i posted my question. 

Version: 1.36.102.1020
Folder: Sims 4
Hash mismatch:

Missing files:
data/client/clientfullbuild0.package
data/client/clientfullbuild1.package
data/client/clientfullbuild2.package
data/client/clientfullbuild3.package
data/client/clientfullbuild4.package
data/client/clientfullbuild5.package
data/client/clientfullbuild6.package
data/client/clientfullbuild7.package
data/client/clientfullbuild8.package
data/client/magalog.package
ep01/clientfullbuild0.package
ep01/magalog.package
ep01/resourceclient.cfg
ep01/resourcesimulation.cfg
ep01/simulationfullbuild0.package
ep01/thumbnails.package
ep01/version.ini
ep01/worlds/areas/ep01_alienworld_01.world
ep01/worlds/areas/ep01_civiccenter_01.world
ep01/worlds/areas/ep01_civiccenter_02.world
ep01/worlds/areas/ep01_retails_01.world
ep01/worlds/areas/ep01_sciencelab_01.world
fp01/clientfullbuild0.package
fp01/resourceclient.cfg
fp01/resourcesimulation.cfg
fp01/simulationfullbuild0.package
fp01/thumbnails.package
fp01/version.ini
gp01/clientfullbuild0.package
gp01/magalog.package
gp01/resourceclient.cfg
gp01/resourcesimulation.cfg
gp01/simulationfullbuild0.package
gp01/thumbnails.package
gp01/version.ini
gp01/worlds/areas/gp01_campground_01.world
gp01/worlds/areas/gp01_forest_01.world
gp01/worlds/areas/gp01_hermitdwelling_01.world
Unknown files:
game/bin/core/imageformats/msvcp100.dll
game/bin/core/imageformats/msvcr100.dll
game/bin/core/imageformats/msvcr100d.dll
game/bin/core/msvcp100.dll
game/bin/core/msvcr100.dll
game/bin/origins.ini
game/bin/python/deployed.zip
game/bin/the.sims.4.launcher.par

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Re: sims 4 keeps crashing

Post by anadius on Sun 07 Oct 2018, 23:27

1. Did you install the base game? Because some files are missing:
data/client/clientfullbuild0.package
data/client/clientfullbuild1.package
data/client/clientfullbuild2.package
data/client/clientfullbuild3.package
data/client/clientfullbuild4.package
data/client/clientfullbuild5.package
data/client/clientfullbuild6.package
data/client/clientfullbuild7.package
data/client/clientfullbuild8.package
data/client/magalog.package

Note: base game installer from G4TW always installs to "C:\Program Files (x86)\Electronic Arts\The Sims 4" even when you change install location.

2. You didn't install Get to Work. Do you want to skip it or was it by mistake?
3. You didn't delete/rename "Game" folder after Toddlers update. No worries, just delete those "Unknown files" in report.
4. You didn't install everything. There's "All Games4theworld downloads" button at the top of the forum.

If you care about download size, consider using my repack.

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Re: sims 4 keeps crashing

Post by hookdonbritney on Sun 07 Oct 2018, 23:36

1. i did install the base game.
2. I thought I installed Get to Work, but I guess I did not. So it was a mistake
3. "Unknown files?" Does it say which ones in the report are the unknown?
4. Do i need to install everything?
and what does repack do exactly?

I'm sorry if i sound super dense, im just very confused.

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Re: sims 4 keeps crashing

Post by anadius on Sun 07 Oct 2018, 23:47

1. And what did you do afterwards? Did you move the installation folder? Did you install DLCs you downloaded to that folder? Like I said, some files are missing from your "Sims 4" folder. Check if you can find them in "C:\Program Files (x86)\Electronic Arts\The Sims 4".
3.

Unknown files:
game/bin/core/imageformats/msvcp100.dll
game/bin/core/imageformats/msvcr100.dll
game/bin/core/imageformats/msvcr100d.dll
game/bin/core/msvcp100.dll
game/bin/core/msvcr100.dll
game/bin/origins.ini
game/bin/python/deployed.zip
game/bin/the.sims.4.launcher.par
4. If you want to use mods, then yes.

"repack" is just the game installer but it's repackaged so it's much smaller. With my installer you can update your game to the newest version (so you can use mods) but skip DLCs you don't want.

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Re: sims 4 keeps crashing

Post by hookdonbritney on Mon 08 Oct 2018, 00:18

I moved the installation folder to :
C:\Program Files\Sims 4. and that's where i moved the dlcs i downloaded.
I just deleted the unknown files.
now the repack, I just download move it to the right folder?
Update: i am able to  start the game but it just freezes during loading of the game.

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Re: sims 4 keeps crashing

Post by anadius on Mon 08 Oct 2018, 00:28

1. Install the base game again.
2. Move files from C:\Program Files (x86)\Electronic Arts\The Sims 4 to C:\Program Files\The Sims 4.
3. Move files from C:\Program Files\Sims 4 to C:\Program Files\The Sims 4.
4. From "The Sims 4 - Get to Work.rar" extract "EP01", "FP01" and "GP01" folders to C:\Program Files\The Sims 4.

If you do everything in that order, the game will start and you will have DLCs up to Cats & Dogs.

Regarding repack: just read the thread I linked. There's "how to install" section.

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Re: sims 4 keeps crashing

Post by hookdonbritney on Mon 08 Oct 2018, 00:45

Sick of me asking questions yet?
 When moving the files to The Sims 4 folder, will that already be created or do i need to create that folder?

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Re: sims 4 keeps crashing

Post by anadius on Mon 08 Oct 2018, 00:48

You need to create it. Or rather just move "C:\Program Files (x86)\Electronic Arts\The Sims 4" folder to "C:\Program Files".

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Re: sims 4 keeps crashing

Post by hookdonbritney on Mon 08 Oct 2018, 01:03

I did all that now, it says "The contents of your user data directory were created by a newer version of The Sims 4 and cannot be loaded. Please update your game via Origins to play"

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Re: sims 4 keeps crashing

Post by anadius on Mon 08 Oct 2018, 01:04

Run validator again.

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Re: sims 4 keeps crashing

Post by hookdonbritney on Mon 08 Oct 2018, 01:56

Version: 1.29.69.1020
Folder: The Sims 4
Hash mismatch:
data/client/strings_cht_cn.package
data/client/strings_cze_cz.package
data/client/strings_dan_dk.package
data/client/strings_dut_nl.package
data/client/strings_fin_fi.package
data/client/strings_fre_fr.package
data/client/strings_ger_de.package
data/client/strings_ita_it.package
data/client/strings_jpn_jp.package
data/client/strings_kor_kr.package
data/client/strings_nor_no.package
data/client/strings_pol_pl.package
data/client/strings_por_br.package
data/client/strings_rus_ru.package
data/client/strings_spa_es.package
data/client/strings_swe_se.package
data/shared/worlds/areas/so_cactusvenus_01.world
delta/ep01/strings_cht_cn.package
delta/ep01/strings_cze_cz.package
delta/ep01/strings_dan_dk.package
delta/ep01/strings_dut_nl.package
delta/ep01/strings_fin_fi.package
delta/ep01/strings_fre_fr.package
delta/ep01/strings_ger_de.package
delta/ep01/strings_ita_it.package
delta/ep01/strings_jpn_jp.package
delta/ep01/strings_kor_kr.package
delta/ep01/strings_nor_no.package
delta/ep01/strings_pol_pl.package
delta/ep01/strings_por_br.package
delta/ep01/strings_rus_ru.package
delta/ep01/strings_spa_es.package
delta/ep01/strings_swe_se.package
delta/ep02/strings_cht_cn.package
delta/ep02/strings_cze_cz.package
delta/ep02/strings_dan_dk.package
delta/ep02/strings_dut_nl.package
delta/ep02/strings_fin_fi.package
delta/ep02/strings_fre_fr.package
delta/ep02/strings_ger_de.package
delta/ep02/strings_ita_it.package
delta/ep02/strings_jpn_jp.package
delta/ep02/strings_kor_kr.package
delta/ep02/strings_nor_no.package
delta/ep02/strings_pol_pl.package
delta/ep02/strings_por_br.package
delta/ep02/strings_rus_ru.package
delta/ep02/strings_spa_es.package
delta/ep02/strings_swe_se.package
delta/ep03/strings_cht_cn.package
delta/ep03/strings_cze_cz.package
delta/ep03/strings_dan_dk.package
delta/ep03/strings_dut_nl.package
delta/ep03/strings_fin_fi.package
delta/ep03/strings_fre_fr.package
delta/ep03/strings_ger_de.package
delta/ep03/strings_ita_it.package
delta/ep03/strings_jpn_jp.package
delta/ep03/strings_kor_kr.package
delta/ep03/strings_nor_no.package
delta/ep03/strings_pol_pl.package
delta/ep03/strings_por_br.package
delta/ep03/strings_rus_ru.package
delta/ep03/strings_spa_es.package
delta/ep03/strings_swe_se.package
delta/gp01/strings_cht_cn.package
delta/gp01/strings_cze_cz.package
delta/gp01/strings_dan_dk.package
delta/gp01/strings_dut_nl.package
delta/gp01/strings_fin_fi.package
delta/gp01/strings_fre_fr.package
delta/gp01/strings_ger_de.package
delta/gp01/strings_ita_it.package
delta/gp01/strings_jpn_jp.package
delta/gp01/strings_kor_kr.package
delta/gp01/strings_nor_no.package
delta/gp01/strings_pol_pl.package
delta/gp01/strings_por_br.package
delta/gp01/strings_rus_ru.package
delta/gp01/strings_spa_es.package
delta/gp01/strings_swe_se.package
delta/gp02/strings_cht_cn.package
delta/gp02/strings_cze_cz.package
delta/gp02/strings_dan_dk.package
delta/gp02/strings_dut_nl.package
delta/gp02/strings_fin_fi.package
delta/gp02/strings_fre_fr.package
delta/gp02/strings_ger_de.package
delta/gp02/strings_ita_it.package
delta/gp02/strings_jpn_jp.package
delta/gp02/strings_kor_kr.package
delta/gp02/strings_nor_no.package
delta/gp02/strings_pol_pl.package
delta/gp02/strings_por_br.package
delta/gp02/strings_rus_ru.package
delta/gp02/strings_spa_es.package
delta/gp02/strings_swe_se.package
delta/gp03/strings_cht_cn.package
delta/gp03/strings_cze_cz.package
delta/gp03/strings_dan_dk.package
delta/gp03/strings_dut_nl.package
delta/gp03/strings_fin_fi.package
delta/gp03/strings_fre_fr.package
delta/gp03/strings_ger_de.package
delta/gp03/strings_ita_it.package
delta/gp03/strings_jpn_jp.package
delta/gp03/strings_kor_kr.package
delta/gp03/strings_nor_no.package
delta/gp03/strings_pol_pl.package
delta/gp03/strings_por_br.package
delta/gp03/strings_rus_ru.package
delta/gp03/strings_spa_es.package
delta/gp03/strings_swe_se.package
delta/sp01/strings_ger_de.package
delta/sp01/strings_jpn_jp.package
delta/sp01/strings_rus_ru.package
delta/sp02/strings_cze_cz.package
delta/sp02/strings_fin_fi.package
delta/sp02/strings_fre_fr.package
delta/sp02/strings_ger_de.package
delta/sp02/strings_pol_pl.package
delta/sp02/strings_por_br.package
delta/sp02/strings_spa_es.package
delta/sp03/strings_cht_cn.package
delta/sp03/strings_cze_cz.package
delta/sp03/strings_fin_fi.package
delta/sp03/strings_por_br.package
delta/sp03/strings_rus_ru.package
delta/sp03/strings_swe_se.package
delta/sp04/strings_cht_cn.package
delta/sp04/strings_cze_cz.package
delta/sp04/strings_dan_dk.package
delta/sp04/strings_dut_nl.package
delta/sp04/strings_fin_fi.package
delta/sp04/strings_fre_fr.package
delta/sp04/strings_ger_de.package
delta/sp04/strings_ita_it.package
delta/sp04/strings_jpn_jp.package
delta/sp04/strings_kor_kr.package
delta/sp04/strings_nor_no.package
delta/sp04/strings_pol_pl.package
delta/sp04/strings_por_br.package
delta/sp04/strings_rus_ru.package
delta/sp04/strings_spa_es.package
delta/sp04/strings_swe_se.package
delta/sp05/strings_cht_cn.package
delta/sp05/strings_cze_cz.package
delta/sp05/strings_dan_dk.package
delta/sp05/strings_dut_nl.package
delta/sp05/strings_fin_fi.package
delta/sp05/strings_fre_fr.package
delta/sp05/strings_ger_de.package
delta/sp05/strings_ita_it.package
delta/sp05/strings_jpn_jp.package
delta/sp05/strings_kor_kr.package
delta/sp05/strings_nor_no.package
delta/sp05/strings_pol_pl.package
delta/sp05/strings_por_br.package
delta/sp05/strings_rus_ru.package
delta/sp05/strings_spa_es.package
delta/sp05/strings_swe_se.package
delta/sp06/strings_cht_cn.package
delta/sp06/strings_cze_cz.package
delta/sp06/strings_dan_dk.package
delta/sp06/strings_dut_nl.package
delta/sp06/strings_fin_fi.package
delta/sp06/strings_fre_fr.package
delta/sp06/strings_ger_de.package
delta/sp06/strings_ita_it.package
delta/sp06/strings_jpn_jp.package
delta/sp06/strings_kor_kr.package
delta/sp06/strings_nor_no.package
delta/sp06/strings_pol_pl.package
delta/sp06/strings_por_br.package
delta/sp06/strings_rus_ru.package
delta/sp06/strings_spa_es.package
delta/sp06/strings_swe_se.package
delta/sp07/strings_cht_cn.package
delta/sp07/strings_cze_cz.package
delta/sp07/strings_dan_dk.package
delta/sp07/strings_dut_nl.package
delta/sp07/strings_fin_fi.package
delta/sp07/strings_fre_fr.package
delta/sp07/strings_ger_de.package
delta/sp07/strings_ita_it.package
delta/sp07/strings_jpn_jp.package
delta/sp07/strings_kor_kr.package
delta/sp07/strings_nor_no.package
delta/sp07/strings_pol_pl.package
delta/sp07/strings_por_br.package
delta/sp07/strings_rus_ru.package
delta/sp07/strings_spa_es.package
delta/sp07/strings_swe_se.package
delta/sp08/strings_cht_cn.package
delta/sp08/strings_cze_cz.package
delta/sp08/strings_dan_dk.package
delta/sp08/strings_dut_nl.package
delta/sp08/strings_eng_us.package
delta/sp08/strings_fin_fi.package
delta/sp08/strings_fre_fr.package
delta/sp08/strings_ger_de.package
delta/sp08/strings_ita_it.package
delta/sp08/strings_jpn_jp.package
delta/sp08/strings_kor_kr.package
delta/sp08/strings_nor_no.package
delta/sp08/strings_pol_pl.package
delta/sp08/strings_por_br.package
delta/sp08/strings_rus_ru.package
delta/sp08/strings_spa_es.package
delta/sp08/strings_swe_se.package
delta/sp09/strings_cht_cn.package
delta/sp09/strings_cze_cz.package
delta/sp09/strings_dan_dk.package
delta/sp09/strings_dut_nl.package
delta/sp09/strings_eng_us.package
delta/sp09/strings_fin_fi.package
delta/sp09/strings_fre_fr.package
delta/sp09/strings_ger_de.package
delta/sp09/strings_ita_it.package
delta/sp09/strings_jpn_jp.package
delta/sp09/strings_kor_kr.package
delta/sp09/strings_nor_no.package
delta/sp09/strings_pol_pl.package
delta/sp09/strings_por_br.package
delta/sp09/strings_rus_ru.package
delta/sp09/strings_spa_es.package
delta/sp09/strings_swe_se.package
Missing files:

Unknown files:
delta/ep02/magalog.package
delta/ep04/clientdeltabuild0.package
delta/ep04/clientdeltabuild1.package
delta/ep04/clientdeltabuild2.package
delta/ep04/resourceclient.cfg
delta/ep04/resourcesimulation.cfg
delta/ep04/simulationdeltabuild0.package
delta/ep04/strings_cht_cn.package
delta/ep04/strings_cze_cz.package
delta/ep04/strings_dan_dk.package
delta/ep04/strings_dut_nl.package
delta/ep04/strings_eng_us.package
delta/ep04/strings_fin_fi.package
delta/ep04/strings_fre_fr.package
delta/ep04/strings_ger_de.package
delta/ep04/strings_ita_it.package
delta/ep04/strings_jpn_jp.package
delta/ep04/strings_kor_kr.package
delta/ep04/strings_nor_no.package
delta/ep04/strings_pol_pl.package
delta/ep04/strings_por_br.package
delta/ep04/strings_rus_ru.package
delta/ep04/strings_spa_es.package
delta/ep04/strings_swe_se.package
delta/ep04/version.ini
delta/ep04/worlds/areas/ep04_coastal_01.world
delta/ep04/worlds/areas/ep04_harbor_01.world
delta/ep04/worlds/areas/ep04_island_01.world
delta/ep04/worlds/areas/ep04_townsquare_01.world
delta/ep05/strings_cht_cn.package
delta/ep05/strings_cze_cz.package
delta/ep05/strings_dan_dk.package
delta/ep05/strings_dut_nl.package
delta/ep05/strings_eng_us.package
delta/ep05/strings_fin_fi.package
delta/ep05/strings_fre_fr.package
delta/ep05/strings_ger_de.package
delta/ep05/strings_ita_it.package
delta/ep05/strings_jpn_jp.package
delta/ep05/strings_kor_kr.package
delta/ep05/strings_nor_no.package
delta/ep05/strings_pol_pl.package
delta/ep05/strings_por_br.package
delta/ep05/strings_rus_ru.package
delta/ep05/strings_spa_es.package
delta/ep05/strings_swe_se.package
delta/gp04/strings_cht_cn.package
delta/gp04/strings_cze_cz.package
delta/gp04/strings_dan_dk.package
delta/gp04/strings_dut_nl.package
delta/gp04/strings_fin_fi.package
delta/gp04/strings_fre_fr.package
delta/gp04/strings_ger_de.package
delta/gp04/strings_ita_it.package
delta/gp04/strings_jpn_jp.package
delta/gp04/strings_kor_kr.package
delta/gp04/strings_nor_no.package
delta/gp04/strings_pol_pl.package
delta/gp04/strings_por_br.package
delta/gp04/strings_rus_ru.package
delta/gp04/strings_spa_es.package
delta/gp04/strings_swe_se.package
delta/gp05/clientdeltabuild0.package
delta/gp05/resourceclient.cfg
delta/gp05/resourcesimulation.cfg
delta/gp05/simulationdeltabuild0.package
delta/gp05/strings_cht_cn.package
delta/gp05/strings_cze_cz.package
delta/gp05/strings_dan_dk.package
delta/gp05/strings_dut_nl.package
delta/gp05/strings_eng_us.package
delta/gp05/strings_fin_fi.package
delta/gp05/strings_fre_fr.package
delta/gp05/strings_ger_de.package
delta/gp05/strings_ita_it.package
delta/gp05/strings_jpn_jp.package
delta/gp05/strings_kor_kr.package
delta/gp05/strings_nor_no.package
delta/gp05/strings_pol_pl.package
delta/gp05/strings_por_br.package
delta/gp05/strings_rus_ru.package
delta/gp05/strings_spa_es.package
delta/gp05/strings_swe_se.package
delta/gp05/version.ini
delta/gp06/strings_cht_cn.package
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the sims 4 update v1.29.69.1020/game/bin/python/dlls/_socket.pyd
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the sims 4 update v1.29.69.1020/sp10/simulationfullbuild0.package
the sims 4 update v1.29.69.1020/sp10/strings_eng_us.package
the sims 4 update v1.29.69.1020/sp10/thumbnails.package
the sims 4 update v1.29.69.1020/sp10/version.ini
the sims 4 update v1.29.69.1020/support/ea help/technical support.en_us.rtf
the sims 4 update v1.29.69.1020/support/mnfst.txt

hookdonbritney
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Re: sims 4 keeps crashing

Post by anadius on Mon 08 Oct 2018, 02:19

You know what? I'm tired. Your game version in "C:\Program Files\Sims 4" was 1.36.102.1020. I told you to install the game, move it to "C:\Program Files\The Sims 4", and then move contents of "C:\Program Files\Sims 4" there. So how come the version is 1.29.69.1020 now? How do you expect me to help you when you're not doing what I tell you. And you're not telling me what you're doing between your posts. You said that you deleted "unknown" files. That's all you said you did. And that wasn't even true because they are still there.


Last post from me:
Delete "game-" and "the sims 4 update v1.29.69.1020" folders. Install patch from my repack. That's it. The game should work now. If you downloaded "helper_tools.rar" as instructions say, DLCs you're missing should be greyed out on main menu. You can download them at any given time.

One more thing. Validator report comes in 3 formats. One for Forum, one for Discord and one for Disqus. Does this look like a Disqus?

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anadius
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Re: sims 4 keeps crashing

Post by hookdonbritney on Mon 08 Oct 2018, 02:43

ok. I will try it. im so sorry for being a hassle. Im clearly not good at this. thank you for your time.

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