White screen and then crashes after update

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White screen and then crashes after update Empty White screen and then crashes after update

Post by bbyunbaek on Sat 17 Nov 2018, 21:03

So i downloaded the get famous update and it worked fine so i quit the game and redid my mods and deleted my old game file since i didnt need it anymore. Then i went to my sims 4 folder again and i couldn't find the ts64 anymore so I was like ?? Redownloaded everything and now it starts for a while like 4/5 sec on the white screen you see first and then it crashes. I have no idea what i did wrong cuz it worked fine at first.

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by JohnnyTheThird on Sat 17 Nov 2018, 21:51

If you couldn't find a few items in your sims 4 folder, there's a big chance your antivirus is somehow messing with the game files. Are you using zlorigin ?
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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by bbyunbaek on Sat 17 Nov 2018, 22:12

@JohnnyTheThird wrote:If you couldn't find a few items in your sims 4 folder, there's a big chance your antivirus is somehow messing with the game files. Are you using zlorigin ?
Im not using zlorigin. Everything from the game file was gone expect python, core and res. I'm not sure if have any antivirus on atm. I have already disabled Firewall

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by anadius on Sat 17 Nov 2018, 22:51

No need to disable firewall. Firewall blocks internet access. And creators of the crack even recommend blocking both game exe's in firewall.

If you didn't install any then you probably have Windows Defender. Add "The Sims 47Game\Bin" folder to exception list and extract "Game" folder again.

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by bbyunbaek on Sat 17 Nov 2018, 23:30

@anadius wrote:No need to disable firewall. Firewall blocks internet access. And creators of the crack even recommend blocking both game exe's in firewall.

If you didn't install any then you probably have Windows Defender. Add "The Sims 47Game\Bin" folder to exception list and extract "Game" folder again.
I disabled windows defender cuz i didnt have that option bc of something strange on the computer, assuming that it has the same effect (?). But it still doesnt work Sad

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by bbyunbaek on Sat 17 Nov 2018, 23:47

@bbyunbaek wrote:
@anadius wrote:No need to disable firewall. Firewall blocks internet access. And creators of the crack even recommend blocking both game exe's in firewall.

If you didn't install any then you probably have Windows Defender. Add "The Sims 47Game\Bin" folder to exception list and extract "Game" folder again.
I disabled windows defender cuz i didnt have that option bc of something strange on the computer, assuming that it has the same effect (?). But it still doesnt work Sad
Oh wait i found the list, and i just saw that sims 4 was already in the exception list.

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by anadius on Sat 17 Nov 2018, 23:51

You said you "redid" your mods. Try starting the game without them.

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by bbyunbaek on Sun 18 Nov 2018, 01:19

@anadius wrote:You said you "redid" your mods. Try starting the game without them.
Did that too already before i made the post. Cleaned out all my mods and just in case my trays as well

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by anadius on Sun 18 Nov 2018, 01:21

Then run the validator and post the result here.

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by bbyunbaek on Sun 18 Nov 2018, 11:55

Code:
[spoiler="report"]
Version: [b]1.47.49.1020[/b]
Folder: [b]The Sims 4[/b]
[h3]Hash mismatch:[/h3]

[h3]Missing files:[/h3]
data/client/clientfullbuild0.package
data/client/clientfullbuild1.package
data/client/clientfullbuild2.package
data/client/clientfullbuild3.package
data/client/clientfullbuild4.package
data/client/clientfullbuild5.package
data/client/clientfullbuild6.package
data/client/clientfullbuild7.package
data/client/clientfullbuild8.package
delta/ep01/magalog.package
delta/ep01/resourceclient.cfg
delta/ep01/resourcesimulation.cfg
delta/ep02/magalog.package
delta/ep02/resourceclient.cfg
delta/ep02/resourcesimulation.cfg
delta/ep03/resourceclient.cfg
delta/ep03/resourcesimulation.cfg
delta/ep04/resourceclient.cfg
delta/ep04/resourcesimulation.cfg
delta/ep05/resourceclient.cfg
delta/ep05/resourcesimulation.cfg
delta/gp01/resourceclient.cfg
delta/gp01/resourcesimulation.cfg
delta/gp02/resourceclient.cfg
delta/gp02/resourcesimulation.cfg
delta/gp03/resourceclient.cfg
delta/gp03/resourcesimulation.cfg
delta/gp04/resourceclient.cfg
delta/gp04/resourcesimulation.cfg
delta/gp05/resourceclient.cfg
delta/gp05/resourcesimulation.cfg
delta/gp06/resourceclient.cfg
delta/gp06/resourcesimulation.cfg
delta/sp01/resourceclient.cfg
delta/sp01/resourcesimulation.cfg
delta/sp02/resourceclient.cfg
delta/sp02/resourcesimulation.cfg
delta/sp03/resourceclient.cfg
delta/sp03/resourcesimulation.cfg
delta/sp04/resourceclient.cfg
delta/sp04/resourcesimulation.cfg
delta/sp05/resourceclient.cfg
delta/sp05/resourcesimulation.cfg
delta/sp06/resourceclient.cfg
delta/sp06/resourcesimulation.cfg
delta/sp07/resourceclient.cfg
delta/sp07/resourcesimulation.cfg
delta/sp08/resourceclient.cfg
delta/sp08/resourcesimulation.cfg
delta/sp09/resourceclient.cfg
delta/sp09/resourcesimulation.cfg
delta/sp10/resourceclient.cfg
delta/sp10/resourcesimulation.cfg
delta/sp11/resourceclient.cfg
delta/sp11/resourcesimulation.cfg
delta/sp12/resourceclient.cfg
delta/sp12/resourcesimulation.cfg
delta/sp13/magalog.package
delta/sp13/resourceclient.cfg
delta/sp13/resourcesimulation.cfg
delta/sp14/resourceclient.cfg
delta/sp14/resourcesimulation.cfg
ep01/clientfullbuild0.package
ep01/magalog.package
ep01/resourceclient.cfg
ep01/resourcesimulation.cfg
ep01/simulationfullbuild0.package
ep01/thumbnails.package
ep01/version.ini
ep01/worlds/areas/ep01_alienworld_01.world
ep01/worlds/areas/ep01_civiccenter_01.world
ep01/worlds/areas/ep01_civiccenter_02.world
ep01/worlds/areas/ep01_retails_01.world
ep01/worlds/areas/ep01_sciencelab_01.world
ep02/clientfullbuild0.package
ep02/magalog.package
ep02/resourceclient.cfg
ep02/resourcesimulation.cfg
ep02/simulationfullbuild0.package
ep02/thumbnails.package
ep02/version.ini
ep02/worlds/areas/ep02_business_01.world
ep02/worlds/areas/ep02_chaletgarden_01.world
ep02/worlds/areas/ep02_island_01.world
ep02/worlds/areas/ep02_islandbluff_01.world
ep02/worlds/areas/ep02_oldtown_01.world
ep02/worlds/areas/ep02_oldtownruins_01.world
ep02/worlds/areas/ep02_rural_01.world
ep03/clientfullbuild0.package
ep03/clientfullbuild1.package
ep03/magalog.package
ep03/resourceclient.cfg
ep03/resourcesimulation.cfg
ep03/simulationfullbuild0.package
ep03/thumbnails.package
ep03/version.ini
ep03/worlds/areas/ep03_artsquarter_01.world
ep03/worlds/areas/ep03_centralpark_01.world
ep03/worlds/areas/ep03_docklands_01.world
ep03/worlds/areas/ep03_fashiondistrict_01.world
ep03/worlds/areas/ep03_uptown_01.world
ep04/clientfullbuild0.package
ep04/clientfullbuild1.package
ep04/clientfullbuild2.package
ep04/magalog.package
ep04/resourceclient.cfg
ep04/resourcesimulation.cfg
ep04/simulationfullbuild0.package
ep04/thumbnails.package
ep04/version.ini
ep04/worlds/areas/ep04_coastal_01.world
ep04/worlds/areas/ep04_harbor_01.world
ep04/worlds/areas/ep04_island_01.world
ep04/worlds/areas/ep04_townsquare_01.world
ep05/clientfullbuild0.package
ep05/magalog.package
ep05/resourceclient.cfg
ep05/resourcesimulation.cfg
ep05/simulationfullbuild0.package
ep05/thumbnails.package
ep05/version.ini
gp01/clientfullbuild0.package
gp01/magalog.package
gp01/resourceclient.cfg
gp01/resourcesimulation.cfg
gp01/simulationfullbuild0.package
gp01/thumbnails.package
gp01/version.ini
gp01/worlds/areas/gp01_campground_01.world
gp01/worlds/areas/gp01_forest_01.world
gp01/worlds/areas/gp01_hermitdwelling_01.world
gp02/clientfullbuild0.package
gp02/magalog.package
gp02/resourceclient.cfg
gp02/resourcesimulation.cfg
gp02/simulationfullbuild0.package
gp02/thumbnails.package
gp02/version.ini
gp03/clientfullbuild0.package
gp03/magalog.package
gp03/resourceclient.cfg
gp03/resourcesimulation.cfg
gp03/simulationfullbuild0.package
gp03/thumbnails.package
gp03/version.ini
gp04/clientfullbuild0.package
gp04/magalog.package
gp04/resourceclient.cfg
gp04/resourcesimulation.cfg
gp04/simulationfullbuild0.package
gp04/thumbnails.package
gp04/version.ini
gp04/worlds/areas/gp04_vampireworld_01.world
gp05/clientfullbuild0.package
gp05/magalog.package
gp05/resourceclient.cfg
gp05/resourcesimulation.cfg
gp05/simulationfullbuild0.package
gp05/thumbnails.package
gp05/version.ini
gp06/clientfullbuild0.package
gp06/magalog.package
gp06/resourceclient.cfg
gp06/resourcesimulation.cfg
gp06/simulationfullbuild0.package
gp06/thumbnails.package
gp06/version.ini
gp06/worlds/areas/gp06_jungle_01.world
gp06/worlds/areas/gp06_marketplace_01.world
sp01/clientfullbuild0.package
sp01/magalog.package
sp01/resourceclient.cfg
sp01/resourcesimulation.cfg
sp01/simulationfullbuild0.package
sp01/thumbnails.package
sp01/version.ini
sp02/clientfullbuild0.package
sp02/magalog.package
sp02/resourceclient.cfg
sp02/resourcesimulation.cfg
sp02/simulationfullbuild0.package
sp02/thumbnails.package
sp02/version.ini
sp03/clientfullbuild0.package
sp03/magalog.package
sp03/resourceclient.cfg
sp03/resourcesimulation.cfg
sp03/simulationfullbuild0.package
sp03/thumbnails.package
sp03/version.ini
sp04/clientfullbuild0.package
sp04/magalog.package
sp04/resourceclient.cfg
sp04/resourcesimulation.cfg
sp04/simulationfullbuild0.package
sp04/thumbnails.package
sp04/version.ini
sp05/clientfullbuild0.package
sp05/magalog.package
sp05/resourceclient.cfg
sp05/resourcesimulation.cfg
sp05/simulationfullbuild0.package
sp05/thumbnails.package
sp05/version.ini
sp06/clientfullbuild0.package
sp06/magalog.package
sp06/resourceclient.cfg
sp06/resourcesimulation.cfg
sp06/simulationfullbuild0.package
sp06/thumbnails.package
sp06/version.ini
sp07/clientfullbuild0.package
sp07/magalog.package
sp07/resourceclient.cfg
sp07/resourcesimulation.cfg
sp07/simulationfullbuild0.package
sp07/thumbnails.package
sp07/version.ini
sp08/clientfullbuild0.package
sp08/magalog.package
sp08/resourceclient.cfg
sp08/resourcesimulation.cfg
sp08/simulationfullbuild0.package
sp08/thumbnails.package
sp08/version.ini
sp09/clientfullbuild0.package
sp09/magalog.package
sp09/resourceclient.cfg
sp09/resourcesimulation.cfg
sp09/simulationfullbuild0.package
sp09/thumbnails.package
sp09/version.ini
sp10/clientfullbuild0.package
sp10/magalog.package
sp10/resourceclient.cfg
sp10/resourcesimulation.cfg
sp10/simulationfullbuild0.package
sp10/thumbnails.package
sp10/version.ini
sp11/clientfullbuild0.package
sp11/magalog.package
sp11/resourceclient.cfg
sp11/resourcesimulation.cfg
sp11/simulationfullbuild0.package
sp11/thumbnails.package
sp11/version.ini
sp12/clientfullbuild0.package
sp12/magalog.package
sp12/resourceclient.cfg
sp12/resourcesimulation.cfg
sp12/simulationfullbuild0.package
sp12/thumbnails.package
sp12/version.ini
sp13/clientfullbuild0.package
sp13/magalog.package
sp13/resourceclient.cfg
sp13/resourcesimulation.cfg
sp13/simulationfullbuild0.package
sp13/thumbnails.package
sp13/version.ini
sp14/clientfullbuild0.package
sp14/magalog.package
sp14/resourceclient.cfg
sp14/resourcesimulation.cfg
sp14/simulationfullbuild0.package
sp14/thumbnails.package
sp14/version.ini
[h3]Unknown files:[/h3]
game/bin/python33.dll
game/bin/python33_x64.dll
[/spoiler]

@anadius wrote:Then run the validator and post the result here.
done

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by anadius on Sun 18 Nov 2018, 12:20

You're aware that "The Sims 4 - Get Famous.7z" contains just the files that changed between version 1.44.77.1020 and 1.47.49.1020 plus new DLC? So no base game, no previous DLCs. And that's what you're left with since it looks like you deleted your previous installation.

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by bbyunbaek on Sun 18 Nov 2018, 12:25

@anadius wrote:You're aware that "The Sims 4 - Get Famous.7z" contains just the files that changed between version 1.44.77.1020 and 1.47.49.1020 plus new DLC? So no base game, no previous DLCs. And that's what you're left with since it looks like you deleted your previous installation.
Does this mean I dont have the base game anymore or any dlcs?

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by anadius on Sun 18 Nov 2018, 12:29

Yes. At least in the folder you selected in validator. I don't know, maybe you selected the wrong one. But now that I re-read your first post you said "deleted my old game file since i didnt need it anymore" so I think you need to install everything over again.

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by bbyunbaek on Sun 18 Nov 2018, 12:31

@anadius wrote:Yes. At least in the folder you selected in validator. I don't know, maybe you selected the wrong one. But now that I re-read your first post you said "deleted my old game file since i didnt need it anymore" so I think you need to install everything over again.
oh **** lol, well i guess i have to redownload it again. Is there any way to import my saved families to the new one

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by anadius on Sun 18 Nov 2018, 12:40

All your saves are in Documents\Electronic Arts\The Sims 4. As long as you don't delete it, they're fine.

If you're going to download everything consider using this repack. You already have Get Famous so download everything except for dlc-ep06-get-famous.bin. That will be 19.9GB. If you want to play as soon as possible, install base game and patch first: download everything except for dlc-*.bin files and run _setup.exe. Then download DLCs you want and run _setup.exe again.

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by bbyunbaek on Sun 18 Nov 2018, 12:49

@anadius wrote:All your saves are in Documents\Electronic Arts\The Sims 4. As long as you don't delete it, they're fine.

If you're going to download everything consider using this repack. You already have Get Famous so download everything except for dlc-ep06-get-famous.bin. That will be 19.9GB. If you want to play as soon as possible, install base game and patch first: download everything except for dlc-*.bin files and run _setup.exe. Then download DLCs you want and run _setup.exe again.
So when the download is done i just extract them to my sims 4 folder like usual and then it should work right?

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by anadius on Sun 18 Nov 2018, 12:50

No. As I said, just run _setup.exe.

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White screen and then crashes after update Empty Re: White screen and then crashes after update

Post by bbyunbaek on Sun 18 Nov 2018, 19:37

@anadius wrote:No. As I said, just run _setup.exe
Everything seems to work now, thanks a bunch!

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