Can't load family after recent update (Error 124:9ca926bd:341aa718)

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Can't load family after recent update (Error 124:9ca926bd:341aa718) Empty Can't load family after recent update (Error 124:9ca926bd:341aa718)

Post by KaiaBloom on Sat 24 Nov 2018, 12:55

Hey, so I'm having a certain problem.

I have updated the game with the latest G4TW patch, I have get famous & everything installed according to the instructions given in the files. I launched my game and everything was working fine, I was playing for over an hour and a half without having any problems.
Then, I needed to edit a lot in the neighborhood so I opened the 'edit neighborhood' thingy and did what I needed, but when I wanted to load my family it showed me the loading screen for about a minute and then sent me to 'select neighborhood' screen with the following message popping up:

"The game failed to load. Error code: 124:9ca926bd:341aa718. It is recommended that you relaunch the game."

Needless to say, relaunching the game did nothing and the problem kept happening. It happened when I tried loading other households in that save as well. What should I do? How do I fix this?
I doubt that this is because of mods or cc because if it was the mods then it wouldn't have let me open the game in the first place.

KaiaBloom
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Can't load family after recent update (Error 124:9ca926bd:341aa718) Empty Re: Can't load family after recent update (Error 124:9ca926bd:341aa718)

Post by Guest on Sat 24 Nov 2018, 21:01

It still could be mods.

Go to Documents\Electronic Arts and move The Sims 4 folder to desktop. This will start the game fresh, you can move it back later. If that doesn't solve the problem, run the validator and post the result here.

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