Sims 4 stopped working after downloading the new update. Please help!

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Sims 4 stopped working after downloading the new update. Please help! Empty Sims 4 stopped working after downloading the new update. Please help!

Post by britneymay on Thu 29 Nov 2018, 18:28

Hello! I tried to download the new update, watching the video of The Sim Architect. But now, my Sims 4 game won't start anymore. I don't know what I did wrong.
I don't even see the loading screen or the logo, it just turns itself off immediately.
I tried moving my Mods folder or my Sims 4 folder to my desktop, but this is not working.

Please help! I really wanna start playing again. Sad (I am in no way an expert in computers so please be nice and use easy words Smile)

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Sims 4 stopped working after downloading the new update. Please help! Empty Re: Sims 4 stopped working after downloading the new update. Please help!

Post by britneymay on Thu 29 Nov 2018, 18:31

Btw, this has gone wrong before. Luckily, you guys managed to help me out. If possible, please tell me what I keep doing wrong when trying to update the game.

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Sims 4 stopped working after downloading the new update. Please help! Empty Re: Sims 4 stopped working after downloading the new update. Please help!

Post by anadius on Thu 29 Nov 2018, 18:32

Go to Documents\Electronic Arts and move The Sims 4 folder to desktop. I know you said you moved mods but the problem could be something else in that folder. If that doesn't solve the problem, run the validator (in quick scan mode) and post the result here.

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Sims 4 stopped working after downloading the new update. Please help! Empty Re: Sims 4 stopped working after downloading the new update. Please help!

Post by britneymay on Thu 29 Nov 2018, 18:35

I've tried that too, but it still turned off right away. I ran the validator, here are the results:



report:

Version: 1.47.49.1020
Folder: The Sims 4

Hash mismatch:

--- quick scan ---

Missing files:

data/client/clientfullbuild0.package
data/client/clientfullbuild1.package
data/client/clientfullbuild2.package
data/client/clientfullbuild3.package
data/client/clientfullbuild4.package
data/client/clientfullbuild5.package
data/client/clientfullbuild6.package
data/client/clientfullbuild7.package
data/client/clientfullbuild8.package
delta/ep01/magalog.package
delta/ep01/resourceclient.cfg
delta/ep01/resourcesimulation.cfg
delta/ep02/magalog.package
delta/ep02/resourceclient.cfg
delta/ep02/resourcesimulation.cfg
delta/ep03/resourceclient.cfg
delta/ep03/resourcesimulation.cfg
delta/ep04/resourceclient.cfg
delta/ep04/resourcesimulation.cfg
delta/ep05/resourceclient.cfg
delta/ep05/resourcesimulation.cfg
delta/gp01/resourceclient.cfg
delta/gp01/resourcesimulation.cfg
delta/gp02/resourceclient.cfg
delta/gp02/resourcesimulation.cfg
delta/gp03/resourceclient.cfg
delta/gp03/resourcesimulation.cfg
delta/gp04/resourceclient.cfg
delta/gp04/resourcesimulation.cfg
delta/gp05/resourceclient.cfg
delta/gp05/resourcesimulation.cfg
delta/gp06/resourceclient.cfg
delta/gp06/resourcesimulation.cfg
delta/sp01/resourceclient.cfg
delta/sp01/resourcesimulation.cfg
delta/sp02/resourceclient.cfg
delta/sp02/resourcesimulation.cfg
delta/sp03/resourceclient.cfg
delta/sp03/resourcesimulation.cfg
delta/sp04/resourceclient.cfg
delta/sp04/resourcesimulation.cfg
delta/sp05/resourceclient.cfg
delta/sp05/resourcesimulation.cfg
delta/sp06/resourceclient.cfg
delta/sp06/resourcesimulation.cfg
delta/sp07/resourceclient.cfg
delta/sp07/resourcesimulation.cfg
delta/sp08/resourceclient.cfg
delta/sp08/resourcesimulation.cfg
delta/sp09/resourceclient.cfg
delta/sp09/resourcesimulation.cfg
delta/sp10/resourceclient.cfg
delta/sp10/resourcesimulation.cfg
delta/sp11/resourceclient.cfg
delta/sp11/resourcesimulation.cfg
delta/sp12/resourceclient.cfg
delta/sp12/resourcesimulation.cfg
delta/sp13/magalog.package
delta/sp13/resourceclient.cfg
delta/sp13/resourcesimulation.cfg
delta/sp14/resourceclient.cfg
delta/sp14/resourcesimulation.cfg
ep01/clientfullbuild0.package
ep01/magalog.package
ep01/resourceclient.cfg
ep01/resourcesimulation.cfg
ep01/simulationfullbuild0.package
ep01/thumbnails.package
ep01/version.ini
ep01/worlds/areas/ep01_alienworld_01.world
ep01/worlds/areas/ep01_civiccenter_01.world
ep01/worlds/areas/ep01_civiccenter_02.world
ep01/worlds/areas/ep01_retails_01.world
ep01/worlds/areas/ep01_sciencelab_01.world
ep02/clientfullbuild0.package
ep02/magalog.package
ep02/resourceclient.cfg
ep02/resourcesimulation.cfg
ep02/simulationfullbuild0.package
ep02/thumbnails.package
ep02/version.ini
ep02/worlds/areas/ep02_business_01.world
ep02/worlds/areas/ep02_chaletgarden_01.world
ep02/worlds/areas/ep02_island_01.world
ep02/worlds/areas/ep02_islandbluff_01.world
ep02/worlds/areas/ep02_oldtown_01.world
ep02/worlds/areas/ep02_oldtownruins_01.world
ep02/worlds/areas/ep02_rural_01.world
ep03/clientfullbuild0.package
ep03/clientfullbuild1.package
ep03/magalog.package
ep03/resourceclient.cfg
ep03/resourcesimulation.cfg
ep03/simulationfullbuild0.package
ep03/thumbnails.package
ep03/version.ini
ep03/worlds/areas/ep03_artsquarter_01.world
ep03/worlds/areas/ep03_centralpark_01.world
ep03/worlds/areas/ep03_docklands_01.world
ep03/worlds/areas/ep03_fashiondistrict_01.world
ep03/worlds/areas/ep03_uptown_01.world
ep04/clientfullbuild0.package
ep04/clientfullbuild1.package
ep04/clientfullbuild2.package
ep04/magalog.package
ep04/resourceclient.cfg
ep04/resourcesimulation.cfg
ep04/simulationfullbuild0.package
ep04/thumbnails.package
ep04/version.ini
ep04/worlds/areas/ep04_coastal_01.world
ep04/worlds/areas/ep04_harbor_01.world
ep04/worlds/areas/ep04_island_01.world
ep04/worlds/areas/ep04_townsquare_01.world
ep05/clientfullbuild0.package
ep05/magalog.package
ep05/resourceclient.cfg
ep05/resourcesimulation.cfg
ep05/simulationfullbuild0.package
ep05/thumbnails.package
ep05/version.ini
gp01/clientfullbuild0.package
gp01/magalog.package
gp01/resourceclient.cfg
gp01/resourcesimulation.cfg
gp01/simulationfullbuild0.package
gp01/thumbnails.package
gp01/version.ini
gp01/worlds/areas/gp01_campground_01.world
gp01/worlds/areas/gp01_forest_01.world
gp01/worlds/areas/gp01_hermitdwelling_01.world
gp02/clientfullbuild0.package
gp02/magalog.package
gp02/resourceclient.cfg
gp02/resourcesimulation.cfg
gp02/simulationfullbuild0.package
gp02/thumbnails.package
gp02/version.ini
gp03/clientfullbuild0.package
gp03/magalog.package
gp03/resourceclient.cfg
gp03/resourcesimulation.cfg
gp03/simulationfullbuild0.package
gp03/thumbnails.package
gp03/version.ini
gp04/clientfullbuild0.package
gp04/magalog.package
gp04/resourceclient.cfg
gp04/resourcesimulation.cfg
gp04/simulationfullbuild0.package
gp04/thumbnails.package
gp04/version.ini
gp04/worlds/areas/gp04_vampireworld_01.world
gp05/clientfullbuild0.package
gp05/magalog.package
gp05/resourceclient.cfg
gp05/resourcesimulation.cfg
gp05/simulationfullbuild0.package
gp05/thumbnails.package
gp05/version.ini
gp06/clientfullbuild0.package
gp06/magalog.package
gp06/resourceclient.cfg
gp06/resourcesimulation.cfg
gp06/simulationfullbuild0.package
gp06/thumbnails.package
gp06/version.ini
gp06/worlds/areas/gp06_jungle_01.world
gp06/worlds/areas/gp06_marketplace_01.world
sp01/clientfullbuild0.package
sp01/magalog.package
sp01/resourceclient.cfg
sp01/resourcesimulation.cfg
sp01/simulationfullbuild0.package
sp01/thumbnails.package
sp01/version.ini
sp02/clientfullbuild0.package
sp02/magalog.package
sp02/resourceclient.cfg
sp02/resourcesimulation.cfg
sp02/simulationfullbuild0.package
sp02/thumbnails.package
sp02/version.ini
sp03/clientfullbuild0.package
sp03/magalog.package
sp03/resourceclient.cfg
sp03/resourcesimulation.cfg
sp03/simulationfullbuild0.package
sp03/thumbnails.package
sp03/version.ini
sp04/clientfullbuild0.package
sp04/magalog.package
sp04/resourceclient.cfg
sp04/resourcesimulation.cfg
sp04/simulationfullbuild0.package
sp04/thumbnails.package
sp04/version.ini
sp05/clientfullbuild0.package
sp05/magalog.package
sp05/resourceclient.cfg
sp05/resourcesimulation.cfg
sp05/simulationfullbuild0.package
sp05/thumbnails.package
sp05/version.ini
sp06/clientfullbuild0.package
sp06/magalog.package
sp06/resourceclient.cfg
sp06/resourcesimulation.cfg
sp06/simulationfullbuild0.package
sp06/thumbnails.package
sp06/version.ini
sp07/clientfullbuild0.package
sp07/magalog.package
sp07/resourceclient.cfg
sp07/resourcesimulation.cfg
sp07/simulationfullbuild0.package
sp07/thumbnails.package
sp07/version.ini
sp08/clientfullbuild0.package
sp08/magalog.package
sp08/resourceclient.cfg
sp08/resourcesimulation.cfg
sp08/simulationfullbuild0.package
sp08/thumbnails.package
sp08/version.ini
sp09/clientfullbuild0.package
sp09/magalog.package
sp09/resourceclient.cfg
sp09/resourcesimulation.cfg
sp09/simulationfullbuild0.package
sp09/thumbnails.package
sp09/version.ini
sp10/clientfullbuild0.package
sp10/magalog.package
sp10/resourceclient.cfg
sp10/resourcesimulation.cfg
sp10/simulationfullbuild0.package
sp10/thumbnails.package
sp10/version.ini
sp11/clientfullbuild0.package
sp11/magalog.package
sp11/resourceclient.cfg
sp11/resourcesimulation.cfg
sp11/simulationfullbuild0.package
sp11/thumbnails.package
sp11/version.ini
sp12/clientfullbuild0.package
sp12/magalog.package
sp12/resourceclient.cfg
sp12/resourcesimulation.cfg
sp12/simulationfullbuild0.package
sp12/thumbnails.package
sp12/version.ini
sp13/clientfullbuild0.package
sp13/magalog.package
sp13/resourceclient.cfg
sp13/resourcesimulation.cfg
sp13/simulationfullbuild0.package
sp13/thumbnails.package
sp13/version.ini
sp14/clientfullbuild0.package
sp14/magalog.package
sp14/resourceclient.cfg
sp14/resourcesimulation.cfg
sp14/simulationfullbuild0.package
sp14/thumbnails.package
sp14/version.ini

Unknown files:

game/bin/python33.dll
game/bin/python33_x64.dll

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Sims 4 stopped working after downloading the new update. Please help! Empty Re: Sims 4 stopped working after downloading the new update. Please help!

Post by anadius on Thu 29 Nov 2018, 18:38

The folder you selected in validator has only Get Famous DLC. There are no base game files and no other DLCs. You simply extracted Get Famous to the wrong directory.

_________________
I'm not a part of G4TW team, I'm just helping a lot here.
The Sims 4: my repack (download only what you need) | gallery downloader | validator | language changer & DLC toggler
The Sims 3: my repack | exchange downloader
anadius
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G4TW Forum Developer
Some kind of Einstein
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Favourite games : puzzle games

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