Game Crashes after Newest Update

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Game Crashes after Newest Update  Empty Game Crashes after Newest Update

Post by Melanincredible on Sun 23 Dec 2018, 17:28

Hi I really need some help with this. I just updated to the latest patch TS4_Update_1-48-94-1020 and my game will not start. The minute I open the game it just crashes. Yes I have tried to open it without my mods folder and it still just crashes. Please help me.

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Post by anadius on Sun 23 Dec 2018, 18:57

Open Documents\Electronic Arts\The Sims 4\Options.ini and change values of:
resolutionwidth to 800
resolutionheight to 600
fullscreen to 0

If that doesn't help, move whole Documents\Electronic Arts\The Sims 4 folder to desktop.

If that doesn't help, run the validator (in quick scan mode) and post the result here.

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Post by Melanincredible on Sun 23 Dec 2018, 19:56

The first two options didn't work but I did the validator option. It shows some files when I hover over it after running it but how do I post the results?

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Post by anadius on Sun 23 Dec 2018, 20:00

Validator report is just a text. Select everything inside text box, copy, and paste it here.

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Post by Melanincredible on Sun 23 Dec 2018, 20:03

"could not detect game version, wrong directory selected"
This is the message I receive.

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Post by anadius on Sun 23 Dec 2018, 20:06

Then you selected wrong directory. Select game installation directory (so by default somewhere in "C:\Program Files" or "C:\Program Files (x86)"), not the one in Documents. Validator looks for "Game\Bin\Default.ini" file to detect game version. So if you select proper folder but the file won't be there you will get the same error.

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Post by Melanincredible on Sun 23 Dec 2018, 20:09

Ooooh ooops. Sorry.

report:

Version: 1.48.94.1020
Folder: The Sims 4

Hash mismatch:

--- quick scan ---

Missing files:

data/client/clientfullbuild0.package
data/client/clientfullbuild1.package
data/client/clientfullbuild2.package
data/client/clientfullbuild3.package
data/client/clientfullbuild4.package
data/client/clientfullbuild5.package
data/client/clientfullbuild6.package
data/client/clientfullbuild7.package
data/client/clientfullbuild8.package
delta/ep01/magalog.package
delta/ep01/resourceclient.cfg
delta/ep01/resourcesimulation.cfg
delta/ep02/magalog.package
delta/ep02/resourceclient.cfg
delta/ep02/resourcesimulation.cfg
delta/ep03/resourceclient.cfg
delta/ep03/resourcesimulation.cfg
delta/ep04/resourceclient.cfg
delta/ep04/resourcesimulation.cfg
delta/ep05/resourceclient.cfg
delta/ep05/resourcesimulation.cfg
delta/gp01/resourceclient.cfg
delta/gp01/resourcesimulation.cfg
delta/gp02/resourceclient.cfg
delta/gp02/resourcesimulation.cfg
delta/gp03/resourceclient.cfg
delta/gp03/resourcesimulation.cfg
delta/gp04/resourceclient.cfg
delta/gp04/resourcesimulation.cfg
delta/gp05/resourceclient.cfg
delta/gp05/resourcesimulation.cfg
delta/gp06/resourceclient.cfg
delta/gp06/resourcesimulation.cfg
delta/sp01/resourceclient.cfg
delta/sp01/resourcesimulation.cfg
delta/sp02/resourceclient.cfg
delta/sp02/resourcesimulation.cfg
delta/sp03/resourceclient.cfg
delta/sp03/resourcesimulation.cfg
delta/sp04/resourceclient.cfg
delta/sp04/resourcesimulation.cfg
delta/sp05/resourceclient.cfg
delta/sp05/resourcesimulation.cfg
delta/sp06/resourceclient.cfg
delta/sp06/resourcesimulation.cfg
delta/sp07/resourceclient.cfg
delta/sp07/resourcesimulation.cfg
delta/sp08/resourceclient.cfg
delta/sp08/resourcesimulation.cfg
delta/sp09/resourceclient.cfg
delta/sp09/resourcesimulation.cfg
delta/sp10/resourceclient.cfg
delta/sp10/resourcesimulation.cfg
delta/sp11/resourceclient.cfg
delta/sp11/resourcesimulation.cfg
delta/sp12/resourceclient.cfg
delta/sp12/resourcesimulation.cfg
delta/sp13/magalog.package
delta/sp13/resourceclient.cfg
delta/sp13/resourcesimulation.cfg
delta/sp14/resourceclient.cfg
delta/sp14/resourcesimulation.cfg
ep01/clientfullbuild0.package
ep01/magalog.package
ep01/resourceclient.cfg
ep01/resourcesimulation.cfg
ep01/simulationfullbuild0.package
ep01/thumbnails.package
ep01/version.ini
ep01/worlds/areas/ep01_alienworld_01.world
ep01/worlds/areas/ep01_civiccenter_01.world
ep01/worlds/areas/ep01_civiccenter_02.world
ep01/worlds/areas/ep01_retails_01.world
ep01/worlds/areas/ep01_sciencelab_01.world
ep02/clientfullbuild0.package
ep02/magalog.package
ep02/resourceclient.cfg
ep02/resourcesimulation.cfg
ep02/simulationfullbuild0.package
ep02/thumbnails.package
ep02/version.ini
ep02/worlds/areas/ep02_business_01.world
ep02/worlds/areas/ep02_chaletgarden_01.world
ep02/worlds/areas/ep02_island_01.world
ep02/worlds/areas/ep02_islandbluff_01.world
ep02/worlds/areas/ep02_oldtown_01.world
ep02/worlds/areas/ep02_oldtownruins_01.world
ep02/worlds/areas/ep02_rural_01.world
ep03/clientfullbuild0.package
ep03/clientfullbuild1.package
ep03/magalog.package
ep03/resourceclient.cfg
ep03/resourcesimulation.cfg
ep03/simulationfullbuild0.package
ep03/thumbnails.package
ep03/version.ini
ep03/worlds/areas/ep03_artsquarter_01.world
ep03/worlds/areas/ep03_centralpark_01.world
ep03/worlds/areas/ep03_docklands_01.world
ep03/worlds/areas/ep03_fashiondistrict_01.world
ep03/worlds/areas/ep03_uptown_01.world
ep04/clientfullbuild0.package
ep04/clientfullbuild1.package
ep04/clientfullbuild2.package
ep04/magalog.package
ep04/resourceclient.cfg
ep04/resourcesimulation.cfg
ep04/simulationfullbuild0.package
ep04/thumbnails.package
ep04/version.ini
ep04/worlds/areas/ep04_coastal_01.world
ep04/worlds/areas/ep04_harbor_01.world
ep04/worlds/areas/ep04_island_01.world
ep04/worlds/areas/ep04_townsquare_01.world
ep05/clientfullbuild0.package
ep05/magalog.package
ep05/resourceclient.cfg
ep05/resourcesimulation.cfg
ep05/simulationfullbuild0.package
ep05/thumbnails.package
ep05/version.ini
ep06/clientfullbuild0.package
gp01/clientfullbuild0.package
gp01/magalog.package
gp01/resourceclient.cfg
gp01/resourcesimulation.cfg
gp01/simulationfullbuild0.package
gp01/thumbnails.package
gp01/version.ini
gp01/worlds/areas/gp01_campground_01.world
gp01/worlds/areas/gp01_forest_01.world
gp01/worlds/areas/gp01_hermitdwelling_01.world
gp02/clientfullbuild0.package
gp02/magalog.package
gp02/resourceclient.cfg
gp02/resourcesimulation.cfg
gp02/simulationfullbuild0.package
gp02/thumbnails.package
gp02/version.ini
gp03/clientfullbuild0.package
gp03/magalog.package
gp03/resourceclient.cfg
gp03/resourcesimulation.cfg
gp03/simulationfullbuild0.package
gp03/thumbnails.package
gp03/version.ini
gp04/clientfullbuild0.package
gp04/magalog.package
gp04/resourceclient.cfg
gp04/resourcesimulation.cfg
gp04/simulationfullbuild0.package
gp04/thumbnails.package
gp04/version.ini
gp04/worlds/areas/gp04_vampireworld_01.world
gp05/clientfullbuild0.package
gp05/magalog.package
gp05/resourceclient.cfg
gp05/resourcesimulation.cfg
gp05/simulationfullbuild0.package
gp05/thumbnails.package
gp05/version.ini
gp06/clientfullbuild0.package
gp06/magalog.package
gp06/resourceclient.cfg
gp06/resourcesimulation.cfg
gp06/simulationfullbuild0.package
gp06/thumbnails.package
gp06/version.ini
gp06/worlds/areas/gp06_jungle_01.world
gp06/worlds/areas/gp06_marketplace_01.world
sp01/clientfullbuild0.package
sp01/magalog.package
sp01/resourceclient.cfg
sp01/resourcesimulation.cfg
sp01/simulationfullbuild0.package
sp01/thumbnails.package
sp01/version.ini
sp02/clientfullbuild0.package
sp02/magalog.package
sp02/resourceclient.cfg
sp02/resourcesimulation.cfg
sp02/simulationfullbuild0.package
sp02/thumbnails.package
sp02/version.ini
sp03/clientfullbuild0.package
sp03/magalog.package
sp03/resourceclient.cfg
sp03/resourcesimulation.cfg
sp03/simulationfullbuild0.package
sp03/thumbnails.package
sp03/version.ini
sp04/clientfullbuild0.package
sp04/magalog.package
sp04/resourceclient.cfg
sp04/resourcesimulation.cfg
sp04/simulationfullbuild0.package
sp04/thumbnails.package
sp04/version.ini
sp05/clientfullbuild0.package
sp05/magalog.package
sp05/resourceclient.cfg
sp05/resourcesimulation.cfg
sp05/simulationfullbuild0.package
sp05/thumbnails.package
sp05/version.ini
sp06/clientfullbuild0.package
sp06/magalog.package
sp06/resourceclient.cfg
sp06/resourcesimulation.cfg
sp06/simulationfullbuild0.package
sp06/thumbnails.package
sp06/version.ini
sp07/clientfullbuild0.package
sp07/magalog.package
sp07/resourceclient.cfg
sp07/resourcesimulation.cfg
sp07/simulationfullbuild0.package
sp07/thumbnails.package
sp07/version.ini
sp08/clientfullbuild0.package
sp08/magalog.package
sp08/resourceclient.cfg
sp08/resourcesimulation.cfg
sp08/simulationfullbuild0.package
sp08/thumbnails.package
sp08/version.ini
sp09/clientfullbuild0.package
sp09/magalog.package
sp09/resourceclient.cfg
sp09/resourcesimulation.cfg
sp09/simulationfullbuild0.package
sp09/thumbnails.package
sp09/version.ini
sp10/clientfullbuild0.package
sp10/magalog.package
sp10/resourceclient.cfg
sp10/resourcesimulation.cfg
sp10/simulationfullbuild0.package
sp10/thumbnails.package
sp10/version.ini
sp11/clientfullbuild0.package
sp11/magalog.package
sp11/resourceclient.cfg
sp11/resourcesimulation.cfg
sp11/simulationfullbuild0.package
sp11/thumbnails.package
sp11/version.ini
sp12/clientfullbuild0.package
sp12/magalog.package
sp12/resourceclient.cfg
sp12/resourcesimulation.cfg
sp12/simulationfullbuild0.package
sp12/thumbnails.package
sp12/version.ini
sp13/clientfullbuild0.package
sp13/magalog.package
sp13/resourceclient.cfg
sp13/resourcesimulation.cfg
sp13/simulationfullbuild0.package
sp13/thumbnails.package
sp13/version.ini
sp14/clientfullbuild0.package
sp14/magalog.package
sp14/resourceclient.cfg
sp14/resourcesimulation.cfg
sp14/simulationfullbuild0.package
sp14/thumbnails.package
sp14/version.ini

Unknown files:

game/bin/python33.dll
game/bin/python33_x64.dll
game_/bin/codex.cfg
game_/bin/core/activation.dll
game_/bin/core/activation64.dll
game_/bin/core/activationui.exe
game_/bin/core/codecs/qcncodecs4.dll
game_/bin/core/codecs/qjpcodecs4.dll
game_/bin/core/codecs/qkrcodecs4.dll
game_/bin/core/codecs/qtwcodecs4.dll
game_/bin/core/imageformats/qgif4.dll
game_/bin/core/imageformats/qico4.dll
game_/bin/core/imageformats/qjpeg4.dll
game_/bin/core/libeay32.dll
game_/bin/core/phonon4.dll
game_/bin/core/qtcore4.dll
game_/bin/core/qtgui4.dll
game_/bin/core/qtnetwork4.dll
game_/bin/core/qtwebkit4.dll
game_/bin/core/qtxml4.dll
game_/bin/core/qtxmlpatterns4.dll
game_/bin/core/ssleay32.dll
game_/bin/default.ini
game_/bin/eawebkit.dll
game_/bin/eawebkit_x64.dll
game_/bin/graphicscards.sgr
game_/bin/graphicsrules.sgr
game_/bin/orangeemu.dll
game_/bin/orangeemu64.dll
game_/bin/python/dlls/_ctypes.pyd
game_/bin/python/dlls/_ctypes_x64.pyd
game_/bin/python/dlls/_decimal.pyd
game_/bin/python/dlls/_decimal_x64.pyd
game_/bin/python/dlls/_queue.pyd
game_/bin/python/dlls/_queue_x64.pyd
game_/bin/python/dlls/_socket.pyd
game_/bin/python/dlls/_socket_x64.pyd
game_/bin/python/dlls/pyexpat.pyd
game_/bin/python/dlls/pyexpat_x64.pyd
game_/bin/python/dlls/select.pyd
game_/bin/python/dlls/select_x64.pyd
game_/bin/python/dlls/unicodedata.pyd
game_/bin/python/dlls/unicodedata_x64.pyd
game_/bin/python/generated.zip
game_/bin/python33.dll
game_/bin/python33_x64.dll
game_/bin/python37.dll
game_/bin/python37_x64.dll
game_/bin/res/camera.ini
game_/bin/res/photocamera.ini
game_/bin/res/profcomp.dat
game_/bin/res/resource.cfg
game_/bin/res/shaders_win32.precomp
game_/bin/res/thumbnailconfig.ini
game_/bin/res/videocamera.ini
game_/bin/res/videorecording.ini
game_/bin/simulation.dll
game_/bin/simulation_x64.dll
game_/bin/ts4.exe
game_/bin/ts4_x64.exe

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Post by anadius on Sun 23 Dec 2018, 20:14

It doesn't look like you have the game installed at all. You're missing files from the base game, you're missing all DLCs. Did you delete some folders before applying the update? Or are you on Mac? Because Macs are stupid and replace folders instead of merging them.

Or did you extract the update to the wrong folder?

_________________
I'm not a part of G4TW team, I'm just helping a lot here.
The Sims 4: my repack (download only what you need) | gallery downloader | validator | language changer & DLC toggler
The Sims 3: my repack | exchange downloader
Feel free to send me an e-mail if you encounter any problem with my installers/programs.
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Post by Melanincredible on Sun 23 Dec 2018, 20:17

Oh no. It looks like I accidentally deleted the wrong thing and ended up deleting the base game and DLCs. Sigh, looks like I am going to have to start from scratch again. Thank you so much for your help.

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