Pets is not working. [SOLVED]

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Pets is not working. [SOLVED]

Post by Chrysantheous on Mon 21 Jan 2019, 06:17

So, I have all the expansions, including Get Famous, and they work fine... except Pets. The icon is visible there on the home screen, but its red, and it says I need to download it. I don't know how I should fix this. Help? Thanks

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Re: Pets is not working. [SOLVED]

Post by anadius on Mon 21 Jan 2019, 11:16

Cats & Dogs icon is red. If you mean the text when you hover over that icon is red and says "download to use" then it means you didn't install that DLC. If you have "The Sims 4 - Cats & Dogs.rar", extract "EP04" folder from it. If you don't, download Cats & Dogs.

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Re: Pets is not working. [SOLVED]

Post by Chrysantheous on Mon 21 Jan 2019, 16:53

@anadius wrote:Cats & Dogs icon is red. If you mean the text when you hover over that icon is red and says "download to use" then it means you didn't install that DLC. If you have "The Sims 4 - Cats & Dogs.rar", extract "EP04" folder from it. If you don't, download Cats & Dogs.

Well, I tried doing that, and then when I did, and i open the main menu, and hover over the Pets icon, it still says "Download to use". But I don't have Origins and Idk what to do at this point.

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Re: Pets is not working. [SOLVED]

Post by anadius on Mon 21 Jan 2019, 16:56

Run the validator (in quick scan mode) and post the result here. We'll see what you did.

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Re: Pets is not working. [SOLVED]

Post by Chrysantheous on Tue 22 Jan 2019, 03:52

@anadius wrote:Run the validator (in quick scan mode) and post the result here. We'll see what you did.

Here's what I got:

report:

Version: 1.47.49.1020
Folder: The Sims 4
Hash mismatch:

Missing files:
ep04/clientfullbuild0.package
ep04/clientfullbuild1.package
ep04/clientfullbuild2.package
ep04/magalog.package
ep04/resourceclient.cfg
ep04/resourcesimulation.cfg
ep04/simulationfullbuild0.package
ep04/thumbnails.package
ep04/version.ini
ep04/worlds/areas/ep04_coastal_01.world
ep04/worlds/areas/ep04_harbor_01.world
ep04/worlds/areas/ep04_island_01.world
ep04/worlds/areas/ep04_townsquare_01.world
Unknown files:
game/bin/python33.dll
game/bin/python33_x64.dll

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Re: Pets is not working. [SOLVED]

Post by Tarac on Tue 22 Jan 2019, 11:59

Missing files:
It looks like your missing most of the items in the folder EP04.
To be on the safe-side: Download the folder EP04 HERE
As you have Windows 10, just click on the downloaded TS4 EP04.iso to mount it (If nothing happens, rightclick on the download and select Open with ... Explorer.)
Copy the folder EP04 to your installation folder of the Sims 4.

Unknown files:
Although not necessary, you can safely delete these 2 python33 files from Gam,e\Bin. Make sure you don't delete the python37 files.
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Re: Pets is not working. [SOLVED]

Post by Chrysantheous on Tue 22 Jan 2019, 14:00

@Tarac wrote:Missing files:
It looks like your missing most of the items in the folder EP04.
To be on the safe-side: Download the folder EP04 HERE
As you have Windows 10, just click on the downloaded TS4 EP04.iso to mount it (If nothing happens, rightclick on the download and select Open with ... Explorer.)
Copy the folder EP04 to your installation folder of the Sims 4.

Unknown files:
Although not necessary, you can safely delete these 2 python33 files from Gam,e\Bin. Make sure you don't delete the python37 files.
Thank you so much for your help. I got it to work!

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Re: Pets is not working. [SOLVED]

Post by Tarac on Tue 22 Jan 2019, 14:28

Glad I could help. 
Problem solved.




Gatekeeper Edit: problem solved, topic closed. Feel free to get back in touch with us again, anytime!

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