Ongoing Issue - Expansion Packs Uninstalling

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Ongoing  Issue - Expansion Packs Uninstalling Empty Ongoing Issue - Expansion Packs Uninstalling

Post by ksm506 on Tue 05 Feb 2019, 11:49

Hi,

I've got this ongoing issue where I can play normally for a bit on the 64-bit version but then this stops working. I then play for a bit on the 32-bit version until the game suddenly no longer recognises 'Seasons' and 'Get Famous' as installed. So I reinstall Seasons and Get Famous, and the latest patch, and then it happens all over again. 

Can anyone help?

Thanks,
Kris

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Post by anadius on Tue 05 Feb 2019, 14:38

First of all add "The Sims 4\Game\Bin" folder to your anti-virus exception list. Then run the validator (in normal scan mode) and post the result here.

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Post by ksm506 on Tue 05 Feb 2019, 20:59

report:

Version: 1.48.94.1020
Folder: The Sims 4
Hash mismatch:

Missing files:
game/bin/ts4.exe
game/bin/ts4_x64.exe
Unknown files:
game_/bin/codex.cfg
game_/bin/core/activation.dll
game_/bin/core/activation64.dll
game_/bin/core/activationui.exe
game_/bin/core/codecs/qcncodecs4.dll
game_/bin/core/codecs/qjpcodecs4.dll
game_/bin/core/codecs/qkrcodecs4.dll
game_/bin/core/codecs/qtwcodecs4.dll
game_/bin/core/imageformats/qgif4.dll
game_/bin/core/imageformats/qico4.dll
game_/bin/core/imageformats/qjpeg4.dll
game_/bin/core/libeay32.dll
game_/bin/core/phonon4.dll
game_/bin/core/qtcore4.dll
game_/bin/core/qtgui4.dll
game_/bin/core/qtnetwork4.dll
game_/bin/core/qtwebkit4.dll
game_/bin/core/qtxml4.dll
game_/bin/core/qtxmlpatterns4.dll
game_/bin/core/ssleay32.dll
game_/bin/core/winhttp.dll
game_/bin/eawebkit.dll
game_/bin/eawebkit_x64.dll
game_/bin/graphicscards.sgr
game_/bin/graphicsrules.sgr
game_/bin/orangeemu.dll
game_/bin/orangeemu64.dll
game_/bin/python/dlls/_ctypes.pyd
game_/bin/python/dlls/_ctypes_x64.pyd
game_/bin/python/dlls/_decimal.pyd
game_/bin/python/dlls/_decimal_x64.pyd
game_/bin/python/dlls/_queue.pyd
game_/bin/python/dlls/_queue_x64.pyd
game_/bin/python/dlls/_socket.pyd
game_/bin/python/dlls/_socket_x64.pyd
game_/bin/python/dlls/pyexpat.pyd
game_/bin/python/dlls/pyexpat_x64.pyd
game_/bin/python/dlls/select.pyd
game_/bin/python/dlls/select_x64.pyd
game_/bin/python/dlls/unicodedata.pyd
game_/bin/python/dlls/unicodedata_x64.pyd
game_/bin/python/generated.zip
game_/bin/python37.dll
game_/bin/python37_x64.dll
game_/bin/res/camera.ini
game_/bin/res/photocamera.ini
game_/bin/res/profcomp.dat
game_/bin/res/resource.cfg
game_/bin/res/shaders_win32.precomp
game_/bin/res/thumbnailconfig.ini
game_/bin/res/videocamera.ini
game_/bin/res/videorecording.ini
game_/bin/simulation.dll
game_/bin/simulation_x64.dll
game_/bin/ts4.exe
game__/bin/codex.cfg
game__/bin/core/activation.dll
game__/bin/core/activation64.dll
game__/bin/core/activationui.exe
game__/bin/core/codecs/qcncodecs4.dll
game__/bin/core/codecs/qjpcodecs4.dll
game__/bin/core/codecs/qkrcodecs4.dll
game__/bin/core/codecs/qtwcodecs4.dll
game__/bin/core/imageformats/qgif4.dll
game__/bin/core/imageformats/qico4.dll
game__/bin/core/imageformats/qjpeg4.dll
game__/bin/core/libeay32.dll
game__/bin/core/phonon4.dll
game__/bin/core/qtcore4.dll
game__/bin/core/qtgui4.dll
game__/bin/core/qtnetwork4.dll
game__/bin/core/qtwebkit4.dll
game__/bin/core/qtxml4.dll
game__/bin/core/qtxmlpatterns4.dll
game__/bin/core/ssleay32.dll
game__/bin/default.ini
game__/bin/eawebkit.dll
game__/bin/eawebkit_x64.dll
game__/bin/graphicscards.sgr
game__/bin/graphicsrules.sgr
game__/bin/orangeemu.dll
game__/bin/orangeemu64.dll
game__/bin/python/dlls/_ctypes.pyd
game__/bin/python/dlls/_ctypes_x64.pyd
game__/bin/python/dlls/_decimal.pyd
game__/bin/python/dlls/_decimal_x64.pyd
game__/bin/python/dlls/_queue.pyd
game__/bin/python/dlls/_queue_x64.pyd
game__/bin/python/dlls/_socket.pyd
game__/bin/python/dlls/_socket_x64.pyd
game__/bin/python/dlls/pyexpat.pyd
game__/bin/python/dlls/pyexpat_x64.pyd
game__/bin/python/dlls/select.pyd
game__/bin/python/dlls/select_x64.pyd
game__/bin/python/dlls/unicodedata.pyd
game__/bin/python/dlls/unicodedata_x64.pyd
game__/bin/python/generated.zip
game__/bin/python33.dll
game__/bin/python33_x64.dll
game__/bin/python37.dll
game__/bin/python37_x64.dll
game__/bin/res/camera.ini
game__/bin/res/photocamera.ini
game__/bin/res/profcomp.dat
game__/bin/res/resource.cfg
game__/bin/res/shaders_win32.precomp
game__/bin/res/thumbnailconfig.ini
game__/bin/res/videocamera.ini
game__/bin/res/videorecording.ini
game__/bin/simulation.dll
game__/bin/simulation_x64.dll
game__/bin/ts4.exe
game__/bin/ts4_x64.exe

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Post by anadius on Tue 05 Feb 2019, 22:50

Delete "Game_" and "Game__" folders.

From the latest update ("TS4_Update_1-48-94-1020.7z") extract those files:
game/bin/ts4.exe
game/bin/ts4_x64.exe

And just keep playing normally. Adding "The Sims 4\Game\Bin" folder to your anti-virus exception list should solve the problem but if you encounter it again - run validator once more and post the result.

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