"The Sims 4 is already running" Error message.

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"The Sims 4 is already running" Error message. Empty "The Sims 4 is already running" Error message.

Post by luyoowung on Thu 14 Feb 2019, 00:36

Hi, so this is my first time posting a topic on here, i'm new, so please excuse any vagueness or confusion.
So I just installed the new all in one, 'The Sims 4' and everything installed correctly, there were no issues with the installation. All of my 'redists' are installed & repaired, etc...
But I have two problems: 1 is that 'The Sims 4' file is not in my 'Documents/Electronic arts' folder. 2 is the main issue, whenever I try to launch the game, (TS4_x64) It does not launch & gives me an error with the following: "The sims 4 is already running" When it isn't running at all. I've tried to fix this for days non stop, uninstalling & reinstalling everything at least 4 times, restarting my computer, i've looked for solutions but i can't find anything.. I've had The Sims 4 before and everything worked fine, so it is completely compatible with my computer. Can someone please help me? I really have no clue what to do at this point, help would be very very greatly appreciated. Sorry for any inconvenience, thank you so much if you can help.

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Post by Tarac on Thu 14 Feb 2019, 11:05

Since the all-in-one is in .iso format it could be that the settings for discs on your computer is set as "Run when inserted".
Try this:
Copy the contents of the all-in-one download to any location on your (external) hard disk.
Then eject the virtual disc (iso) by rightclicking on the virtual DVD station and select Eject.
Re-boot the computer

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Post by Tarac on Thu 14 Feb 2019, 11:13

EDIT//

You stated that you have played The Sims 4 before, so there must have been a folder The Sims 4 in Documents\Electronic Arts unless you deleted it.

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Post by luyoowung on Fri 15 Feb 2019, 00:43

@Tarac wrote:Since the all-in-one is in .iso format it could be that the settings for discs on your computer is set as "Run when inserted".
Try this:
Copy the contents of the all-in-one download to any location on your (external) hard disk.
Then eject the virtual disc (iso) by rightclicking on the virtual DVD station and select Eject.
Re-boot the computer
I'm sorry for inconveniencing you further more, but I don't think I have an External Hard Disk with enough space to hold the contents of my download... Also, to your edit/second reply: I have had the sims 4 before but I have deleted it, so there isn't still an existing file.
Again, sorry for any inconvenience, I really appreciate your help! But I still can't find a way to make this work because I don't have an External Hard disk... Any other ideas? Thank you for your help.

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Post by Tarac on Fri 15 Feb 2019, 10:22

You don't need an external HDD, you can of course also copy the contents of the .iso to your C: drive

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Post by luyoowung on Fri 15 Feb 2019, 12:57

@Tarac wrote:You don't need an external HDD, you can of course also copy the contents of the .iso to your C: drive
Thank you so much!! It actually worked!! Thank you, I've been trying to fix it for days and you helped so much! It was so simple, too. I wish I could repay you lol, thank you again!!

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Post by Tarac on Fri 15 Feb 2019, 13:11

@luyoowung wrote:
@Tarac wrote:You don't need an external HDD, you can of course also copy the contents of the .iso to your C: drive
Thank you so much!! It actually worked!! Thank you, I've been trying to fix it for days and you helped so much! It was so simple, too. I wish I could repay you lol, thank you again!!

Don't forget to add the new location of the copied .iso to the exceptions of your anti-virus program.
Only in case that your AV already disabled OrangeEmu.dll,:  inside the folder Game\Bin you'll find a file OrangeEmu.rar. Extract with Winrar overwriting existing files.

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