Sims 3 Complete Collection - Null Pointer Exception and install not completing

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Post by catstar48 on Sun 17 Mar 2019, 05:15

Hi! I downloaded the G4TW repack of the Sims 3 Complete Collection yesterday but have been having issues with the installer.

Immediately after I click to run 'Setup' as an admin, I get a popup advising me "Runtime Error (at 141:21): Null Pointer Exception." If I click 'okay' it continues to the installer, but: a) I get the same popup everytime I click Next, and b) the screens I see are quite different than what I see in The Sims Architect's YouTube video.

eg. from the video: 

Sims 3 Complete Collection - Null Pointer Exception and install not completing 2s6kio1

vs what I see:

Sims 3 Complete Collection - Null Pointer Exception and install not completing 6dy33l

If I continue on with the installation process, it does extract the files but after that just stops - with no message that installation has completed or anything. It doesn't create any Start Menu nor desktop shortcut, and if I run TS3W.exe (for the base game) I get the "Unable to start game Service initialization failed (0x039e8474)" error; if I try to run the launcher or just TS3EPXX.exe I get an error that the game is unable to start and I need to reinstall the base game.

I have had a version of TS3 installed before, but I've cleaned out my old My Documents > Electronic Arts > The Sims 3 folder and have checked the registry for TS3 entries (there were none). Any help greatly appreciated!

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Sims 3 Complete Collection - Null Pointer Exception and install not completing Empty Re: Sims 3 Complete Collection - Null Pointer Exception and install not completing

Post by The_gh0stm4n on Mon 18 Mar 2019, 21:56

Welcome to the Forum,

I'll assume you are talking about that (newer) "all-in-one" .iso file? Did you mount the .iso file in a virtual drive, with a program such as PowerISO? 

If you have Windows 10, you can do it even more easily, by right-clicking on the .iso and then choosing "open with -> Windows Explorer". And from there navigate to the installer and run it. I suppose you could also try "extracting" the .iso contents while viewing them with the Windows Explorer...simply by copying the stuff and pasting it into some other folder. Normally though opening the .iso with the Explorer should do the trick.

As a last resort, you could try forcing a re-check. Usually when you right-click on a torrent in your torrent client, you have an option like "force re-check", which will check the hash of your downloaded file(s), and if necessary re-download any broken packages. 

Not sure what else could help at this point though, but feel free to keep us posted!

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Sims 3 Complete Collection - Null Pointer Exception and install not completing Empty Re: Sims 3 Complete Collection - Null Pointer Exception and install not completing

Post by Rankourai on Sat 13 Apr 2019, 20:52

A friend of mine was having this same issue on his Windows 10 PC. 
To check, I downloaded the same all-in-one installer and tried it on my PC.
After mounting using file explorer, I opened the setup, and I got the correct setup like in that video you posted.
I looked into this and realized the PC my buddy was using was still on windows 10 1803. Mine was on 1809. After updating to 1809 his was fine. Try that

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