Sims 4 has stopped working.

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Sims 4 has stopped working. Empty Sims 4 has stopped working.

Post by Bibietje on Thu 28 Mar 2019, 22:15

Hi!

First of all I want to thank you for all the work you are doing!

So, I downloaded the all in one pack a few months ago. When the 1.49 update came out I guess i did something wrong and had to download the torrent and start over. 

Today I wanted to install the 1.50 update and followed the steps about the no origin fix, patch etc downloads. Those are downloaded. I also have the setup file. It installed. But when I click on TS4 shortcut on my desktop I get the message that the Sims 4 has stopped working. I've tried it a few times, but get the same message. Any help please?

(Sorry for my English, it's not my native language)

Hope to hear from you soon, because I really want to play.

Thank you!

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Post by Guest on Thu 28 Mar 2019, 22:19

Run the validator and post the result here.

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Post by Bibietje on Thu 28 Mar 2019, 22:37

It says could not detect game version. Wrong directory selected.

I've read an earlier post and moved the sims 4 folder to the desktop. Guess that was very wrong. 

Do I have to download the entire game again? And if so can I just put my mods and tray folder in. I don't want to start all over again.

This always happens to me. I'm not really a computer wiz.

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Post by Guest on Thu 28 Mar 2019, 22:41

In validator you're supposed to select the installation folder. The one with "__Installer", "Data", "Delta" and other folders. Validator looks for "Game\Bin\Default.ini" or "Game\Bin\codex.cfg" file to detect the game version. Are you sure you're selecting the proper folder?

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Post by Bibietje on Thu 28 Mar 2019, 22:51

If I chose Installer or Delta or Data I get the same message about wrong version. I'll just download the entire game again. :-((.

Where can I find the all in one pack with the latest patch update and can I put my old mods and tray folder in? Thanks1

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Post by Guest on Thu 28 Mar 2019, 22:57

Select "The Sims 4" folder that has the folders I mentioned inside.

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Post by Bibietje on Thu 28 Mar 2019, 23:14

report:

Version: 1.50.67.1020
Folder: The Sims 4
Hash mismatch:
--- quick scan ---
Missing files:
data/client/clientfullbuild0.package
data/client/clientfullbuild1.package
data/client/clientfullbuild2.package
data/client/clientfullbuild3.package
data/client/clientfullbuild4.package
data/client/clientfullbuild5.package
data/client/clientfullbuild6.package
data/client/clientfullbuild7.package
data/client/clientfullbuild8.package
data/simulation/simulationfullbuild0.package
ep01/clientfullbuild0.package
ep01/magalog.package
ep01/resourceclient.cfg
ep01/resourcesimulation.cfg
ep01/simulationfullbuild0.package
ep01/thumbnails.package
ep01/version.ini
ep01/worlds/areas/ep01_alienworld_01.world
ep01/worlds/areas/ep01_civiccenter_01.world
ep01/worlds/areas/ep01_civiccenter_02.world
ep01/worlds/areas/ep01_retails_01.world
ep01/worlds/areas/ep01_sciencelab_01.world
ep02/clientfullbuild0.package
ep02/magalog.package
ep02/resourceclient.cfg
ep02/resourcesimulation.cfg
ep02/simulationfullbuild0.package
ep02/thumbnails.package
ep02/version.ini
ep02/worlds/areas/ep02_business_01.world
ep02/worlds/areas/ep02_chaletgarden_01.world
ep02/worlds/areas/ep02_island_01.world
ep02/worlds/areas/ep02_islandbluff_01.world
ep02/worlds/areas/ep02_oldtown_01.world
ep02/worlds/areas/ep02_oldtownruins_01.world
ep02/worlds/areas/ep02_rural_01.world
ep03/clientfullbuild0.package
ep03/clientfullbuild1.package
ep03/magalog.package
ep03/resourceclient.cfg
ep03/resourcesimulation.cfg
ep03/simulationfullbuild0.package
ep03/thumbnails.package
ep03/version.ini
ep03/worlds/areas/ep03_artsquarter_01.world
ep03/worlds/areas/ep03_centralpark_01.world
ep03/worlds/areas/ep03_docklands_01.world
ep03/worlds/areas/ep03_fashiondistrict_01.world
ep03/worlds/areas/ep03_uptown_01.world
ep04/clientfullbuild0.package
ep04/clientfullbuild1.package
ep04/clientfullbuild2.package
ep04/magalog.package
ep04/resourceclient.cfg
ep04/resourcesimulation.cfg
ep04/simulationfullbuild0.package
ep04/thumbnails.package
ep04/version.ini
ep04/worlds/areas/ep04_coastal_01.world
ep04/worlds/areas/ep04_harbor_01.world
ep04/worlds/areas/ep04_island_01.world
ep04/worlds/areas/ep04_townsquare_01.world
ep05/clientfullbuild0.package
ep05/magalog.package
ep05/resourceclient.cfg
ep05/resourcesimulation.cfg
ep05/simulationfullbuild0.package
ep05/thumbnails.package
ep05/version.ini
ep06/clientfullbuild0.package
ep06/clientfullbuild1.package
ep06/magalog.package
ep06/resourceclient.cfg
ep06/resourcesimulation.cfg
ep06/simulationfullbuild0.package
ep06/thumbnails.package
ep06/version.ini
ep06/worlds/areas/ep06_easthollywood_01.world
ep06/worlds/areas/ep06_hollywoodhills_01.world
ep06/worlds/areas/ep06_starsblvd_01.world
ep06/worlds/areas/ep06_studio_01.world
fp01/clientfullbuild0.package
fp01/resourceclient.cfg
fp01/resourcesimulation.cfg
fp01/simulationfullbuild0.package
fp01/thumbnails.package
fp01/version.ini
gp01/clientfullbuild0.package
gp01/magalog.package
gp01/resourceclient.cfg
gp01/resourcesimulation.cfg
gp01/simulationfullbuild0.package
gp01/thumbnails.package
gp01/version.ini
gp01/worlds/areas/gp01_campground_01.world
gp01/worlds/areas/gp01_forest_01.world
gp01/worlds/areas/gp01_hermitdwelling_01.world
gp02/clientfullbuild0.package
gp02/magalog.package
gp02/resourceclient.cfg
gp02/resourcesimulation.cfg
gp02/simulationfullbuild0.package
gp02/thumbnails.package
gp02/version.ini
gp03/clientfullbuild0.package
gp03/magalog.package
gp03/resourceclient.cfg
gp03/resourcesimulation.cfg
gp03/simulationfullbuild0.package
gp03/thumbnails.package
gp03/version.ini
gp04/clientfullbuild0.package
gp04/magalog.package
gp04/resourceclient.cfg
gp04/resourcesimulation.cfg
gp04/simulationfullbuild0.package
gp04/thumbnails.package
gp04/version.ini
gp04/worlds/areas/gp04_vampireworld_01.world
gp05/clientfullbuild0.package
gp05/magalog.package
gp05/resourceclient.cfg
gp05/resourcesimulation.cfg
gp05/simulationfullbuild0.package
gp05/thumbnails.package
gp05/version.ini
gp06/clientfullbuild0.package
gp06/magalog.package
gp06/resourceclient.cfg
gp06/resourcesimulation.cfg
gp06/simulationfullbuild0.package
gp06/thumbnails.package
gp06/version.ini
gp06/worlds/areas/gp06_jungle_01.world
gp06/worlds/areas/gp06_marketplace_01.world
gp07/clientfullbuild0.package
gp07/magalog.package
gp07/resourceclient.cfg
gp07/resourcesimulation.cfg
gp07/simulationfullbuild0.package
gp07/strings_cht_cn.package
gp07/strings_cze_cz.package
gp07/strings_dan_dk.package
gp07/strings_dut_nl.package
gp07/strings_eng_us.package
gp07/strings_fin_fi.package
gp07/strings_fre_fr.package
gp07/strings_ger_de.package
gp07/strings_ita_it.package
gp07/strings_jpn_jp.package
gp07/strings_kor_kr.package
gp07/strings_nor_no.package
gp07/strings_pol_pl.package
gp07/strings_por_br.package
gp07/strings_rus_ru.package
gp07/strings_spa_es.package
gp07/strings_swe_se.package
gp07/thumbnails.package
gp07/version.ini
gp07/worlds/areas/gp07_craterbase_01.world
gp07/worlds/areas/gp07_downtown_01.world
gp07/worlds/areas/gp07_outskirts_01.world
sp01/clientfullbuild0.package
sp01/magalog.package
sp01/resourceclient.cfg
sp01/resourcesimulation.cfg
sp01/simulationfullbuild0.package
sp01/thumbnails.package
sp01/version.ini
sp02/clientfullbuild0.package
sp02/magalog.package
sp02/resourceclient.cfg
sp02/resourcesimulation.cfg
sp02/simulationfullbuild0.package
sp02/thumbnails.package
sp02/version.ini
sp03/clientfullbuild0.package
sp03/magalog.package
sp03/resourceclient.cfg
sp03/resourcesimulation.cfg
sp03/simulationfullbuild0.package
sp03/thumbnails.package
sp03/version.ini
sp04/clientfullbuild0.package
sp04/magalog.package
sp04/resourceclient.cfg
sp04/resourcesimulation.cfg
sp04/simulationfullbuild0.package
sp04/thumbnails.package
sp04/version.ini
sp05/clientfullbuild0.package
sp05/magalog.package
sp05/resourceclient.cfg
sp05/resourcesimulation.cfg
sp05/simulationfullbuild0.package
sp05/thumbnails.package
sp05/version.ini
sp06/clientfullbuild0.package
sp06/magalog.package
sp06/resourceclient.cfg
sp06/resourcesimulation.cfg
sp06/simulationfullbuild0.package
sp06/thumbnails.package
sp06/version.ini
sp07/clientfullbuild0.package
sp07/magalog.package
sp07/resourceclient.cfg
sp07/resourcesimulation.cfg
sp07/simulationfullbuild0.package
sp07/thumbnails.package
sp07/version.ini
sp08/clientfullbuild0.package
sp08/magalog.package
sp08/resourceclient.cfg
sp08/resourcesimulation.cfg
sp08/simulationfullbuild0.package
sp08/thumbnails.package
sp08/version.ini
sp09/clientfullbuild0.package
sp09/magalog.package
sp09/resourceclient.cfg
sp09/resourcesimulation.cfg
sp09/simulationfullbuild0.package
sp09/thumbnails.package
sp09/version.ini
sp10/clientfullbuild0.package
sp10/magalog.package
sp10/resourceclient.cfg
sp10/resourcesimulation.cfg
sp10/simulationfullbuild0.package
sp10/thumbnails.package
sp10/version.ini
sp11/clientfullbuild0.package
sp11/magalog.package
sp11/resourceclient.cfg
sp11/resourcesimulation.cfg
sp11/simulationfullbuild0.package
sp11/thumbnails.package
sp11/version.ini
sp12/clientfullbuild0.package
sp12/magalog.package
sp12/resourceclient.cfg
sp12/resourcesimulation.cfg
sp12/simulationfullbuild0.package
sp12/thumbnails.package
sp12/version.ini
sp13/clientfullbuild0.package
sp13/magalog.package
sp13/resourceclient.cfg
sp13/resourcesimulation.cfg
sp13/simulationfullbuild0.package
sp13/thumbnails.package
sp13/version.ini
sp14/clientfullbuild0.package
sp14/magalog.package
sp14/resourceclient.cfg
sp14/resourcesimulation.cfg
sp14/simulationfullbuild0.package
sp14/thumbnails.package
sp14/version.ini
Unknown files:


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Post by Bibietje on Thu 28 Mar 2019, 23:16

Do you see the report?

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Post by Guest on Thu 28 Mar 2019, 23:18

Yes (click on the "report" to show it). The folder you selected has just the patch installed. There's no base game, no DLCs. Do you still have that previous all-in-one somewhere?

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Post by Bibietje on Thu 28 Mar 2019, 23:23

Yes, I do. But it's the 1.49 patch

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Post by Guest on Thu 28 Mar 2019, 23:27

Copy all files from that all-in-one somewhere, for example "C:\Program Files\The Sims 4 all-in-one". Then move all files from the folder you selected in validator to the folder with all-in-one. This should update your game.

Next time you use my repack - select the folder with your previous installation. If your game is in "C:\Program Files\The Sims 4", then select it in installer.

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Post by Bibietje on Fri 29 Mar 2019, 13:46

HI!

It worked!

Thank you very much for your time and patience!

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Post by khusnulka on Mon 08 Apr 2019, 21:41

Halo...

First of all thank you for this forum to helping people with any kind of trouble.
So, i just update my game to city living and it work normally then close itself while i playing and show message that 'the sims 4 has stopped working'. I can play the game for 15-30 minutes or 1-2 hours before it close itself. can u help me how to fix it... i want to play it for long time

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Post by Guest on Mon 08 Apr 2019, 23:49

Go to Documents\Electronic Arts and move The Sims 4 folder to desktop. This will start the game fresh, you can move saves back later. If that doesn't solve the problem, run the validator and post the result here.

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Post by khusnulka on Tue 09 Apr 2019, 16:52

i've tried to move the folder but the game still close itself.

this the result of the validator:

Code:
[spoiler="report"]
Version: [b]1.25.136.1020[/b]
Folder: [b]The Sims 4[/b]
[color=#026526][b][u]Hash mismatch:[/u][/b][/color]
--- quick scan ---
[color=#026526][b][u]Missing files:[/u][/b][/color]

[color=#026526][b][u]Unknown files:[/u][/b][/color]

[/spoiler]
Code:
<blockquote><code>Version: <b>1.25.136.1020</b>
Folder: <b>The Sims 4</b>
</code><a><b>Hash mismatch:</b></a><code>
--- quick scan ---
</code><a><b>Missing files:</b></a><code>

</code><a><b>Unknown files:</b></a><code>

</code></blockquote>
Code:
```yaml
Version: 1.25.136.1020
Folder: The Sims 4
#Hash mismatch:
--- quick scan ---
#Missing files:

#Unknown files:

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Post by Guest on Tue 09 Apr 2019, 21:20

We're on forum, so use forum format:
report:

Version: 1.25.136.1020
Folder: The Sims 4
Hash mismatch:
--- quick scan ---
Missing files:

Unknown files:


Are you sure you've installed DLCs in correct order? (Get to Work, Get Together and then City Living)

You can try moving the game to shorter path, like "C:\Games\The Sims 4", then adding "The Sims 4\Game\Bin" folder to your anti-virus exception list.

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Post by khusnulka on Wed 10 Apr 2019, 19:02

sorry about the format forum hehe

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Post by khusnulka on Wed 10 Apr 2019, 19:09

why my reply messages always get cut off -.-
about the game, I've tried to move it but the game still stopped working Sad am i have to reinstall the game ._.?

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Post by Guest on Wed 10 Apr 2019, 19:10

Run validator again, this time uncheck "quick scan".

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Post by khusnulka on Thu 11 Apr 2019, 04:27

report:

Version: 1.25.136.1020
Folder: The Sims 4
Hash mismatch:

Missing files:

Unknown files:


i've tried again and nothing, is it right the result? that make me waiting for long time._.

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Post by Guest on Thu 11 Apr 2019, 10:25

Yes, that's the one. Nothing's wrong with your game installation folder. If moving/renaming "Documents\Electronic Arts\The Sims 4" folder so the game starts completely fresh (no mods, no saves, no cache, no options, etc.) didn't help, then I have no idea how to help you.

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Post by khusnulka on Thu 11 Apr 2019, 17:04

so i have to reinstall it ._.?

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Post by Guest on Thu 11 Apr 2019, 17:15

I just told you your installation folder is fine. Reinstalling won't do anything. Try disabling your anti-virus completely. You could try with the newest version of the game (if you don't want all DLCs use my repack, link in signature). Or maybe your PC just doesn't meet the minimum requirements?

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