Error. Unable to start.

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Post by Carien24 on Wed 08 May 2019, 15:40

Hi everyone.
I was playing the sims 4 base game without any problem. Then I downloaded get to work, and it was still playing without any problems. So yesterday I downloaded get together, city living, and the toddlers vampires and bowling. Then I installed them but afterwards it didn't work properly. I thought that maybe I missed a step so I decided to delete everything and start fresh. I installed the base game again and now I keep getting this error. After installing it again: Unable to start:
The contents of your user data directory were created by a newer version of the sims 4 and cannot be loaded. Please update your game via Origin to play. (d6f91ffb:29f00e76:00000000). I would appreciate any help.

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Post by anadius on Wed 08 May 2019, 16:12

Install all DLCs you downloaded first and we can try to fix it from there.

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Post by Carien24 on Wed 08 May 2019, 16:51

Ok I will instinstall them allall. Thanks

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Post by Carien24 on Wed 08 May 2019, 19:55

im struggling to download the fixed game folder for the toddlers and vampires update

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Post by anadius on Wed 08 May 2019, 20:45

Just tested the link, works fine.

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Post by Carien24 on Fri 10 May 2019, 17:44

I managed to download it. But now while playing the game it stops working sometimes and gives me a message saying the sims 4 stopped working

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Post by anadius on Fri 10 May 2019, 18:28

Go to Documents\Electronic Arts and move The Sims 4 folder to desktop. This will start the game fresh, you can move saves back later. If that doesn't solve the problem, run the validator and post the result here.

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Post by Carien24 on Fri 10 May 2019, 19:27

I will try that thank you.

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Post by The_gh0stm4n on Fri 10 May 2019, 19:32

Slightly off-topic, but that reminds me of this comment here:
https://www.games4theworld.club/t29951p25-the-sims-4-toddlers-and-vampires-official-g4tw-release-out-now#174364

*Quite unfortunately* that person had to go, thereafter.  Very Happy  Like almost all of the old Admin's "Moderators".

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Post by Carien24 on Sat 11 May 2019, 20:13

I moved thethe folder. No change. And I don't have eenough data to run the validator now.

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Post by Carien24 on Sat 11 May 2019, 20:13

I moved thethe folder. No change. And I don't have eenough data to run the validator now.

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Post by Carien24 on Sat 11 May 2019, 20:13

I moved thethe folder. No change. And I don't have eenough data to run the validator now.

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Post by Carien24 on Sat 11 May 2019, 20:13

I moved thethe folder. No change. And I don't have eenough data to run the validator now.

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Post by anadius on Sun 19 May 2019, 18:38

Validator doesn't upload anything. Just run it.

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Post by Carien24 on Mon 20 May 2019, 22:19

Does it need internet connection?

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Post by anadius on Tue 21 May 2019, 14:08

Of course. First you need internet connection to open the webpage. Then, after selecting the folder, validator loads a file with file hashes, depending on detected game version. They weight ~100KB (that's smaller than this forum webpage).

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Post by Carien24 on Sun 16 Jun 2019, 15:20

report:

Version: 1.30.105.1010
Folder: The Sims 4
Hash mismatch:
--- quick scan ---
Missing files:

Unknown files:
gp02/__installer/cleanup.dat
gp02/__installer/cleanup.exe
gp02/__installer/dlc/ep01/__installer/cleanup.dat
gp02/__installer/dlc/ep01/__installer/cleanup.exe
gp02/__installer/dlc/ep01/__installer/installerdata.xml
gp02/__installer/dlc/ep01/__installer/touchup.dat
gp02/__installer/dlc/ep01/__installer/touchup.exe
gp02/__installer/dlc/ep01/support/mnfst.txt
gp02/__installer/dlc/ep02/__installer/cleanup.dat
gp02/__installer/dlc/ep02/__installer/cleanup.exe
gp02/__installer/dlc/ep02/__installer/installerdata.xml
gp02/__installer/dlc/ep02/__installer/touchup.dat
gp02/__installer/dlc/ep02/__installer/touchup.exe
gp02/__installer/dlc/ep02/support/mnfst.txt
gp02/__installer/dlc/ep03/__installer/cleanup.dat
gp02/__installer/dlc/ep03/__installer/cleanup.exe
gp02/__installer/dlc/ep03/__installer/installerdata.xml
gp02/__installer/dlc/ep03/__installer/touchup.dat
gp02/__installer/dlc/ep03/__installer/touchup.exe
gp02/__installer/dlc/ep03/support/mnfst.txt
gp02/__installer/dlc/fp01/__installer/cleanup.dat
gp02/__installer/dlc/fp01/__installer/cleanup.exe
gp02/__installer/dlc/fp01/__installer/installerdata.xml
gp02/__installer/dlc/fp01/__installer/touchup.dat
gp02/__installer/dlc/fp01/__installer/touchup.exe
gp02/__installer/dlc/fp01/support/mnfst.txt
gp02/__installer/dlc/gp01/__installer/cleanup.dat
gp02/__installer/dlc/gp01/__installer/cleanup.exe
gp02/__installer/dlc/gp01/__installer/installerdata.xml
gp02/__installer/dlc/gp01/__installer/touchup.dat
gp02/__installer/dlc/gp01/__installer/touchup.exe
gp02/__installer/dlc/gp01/support/mnfst.txt
gp02/__installer/dlc/gp02/__installer/cleanup.dat
gp02/__installer/dlc/gp02/__installer/cleanup.exe
gp02/__installer/dlc/gp02/__installer/installerdata.xml
gp02/__installer/dlc/gp02/__installer/touchup.dat
gp02/__installer/dlc/gp02/__installer/touchup.exe
gp02/__installer/dlc/gp02/support/mnfst.txt
gp02/__installer/dlc/gp03/__installer/cleanup.dat
gp02/__installer/dlc/gp03/__installer/cleanup.exe
gp02/__installer/dlc/gp03/__installer/installerdata.xml
gp02/__installer/dlc/gp03/__installer/touchup.dat
gp02/__installer/dlc/gp03/__installer/touchup.exe
gp02/__installer/dlc/gp03/support/mnfst.txt
gp02/__installer/dlc/gp04/__installer/cleanup.dat
gp02/__installer/dlc/gp04/__installer/cleanup.exe
gp02/__installer/dlc/gp04/__installer/installerdata.xml
gp02/__installer/dlc/gp04/__installer/touchup.dat
gp02/__installer/dlc/gp04/__installer/touchup.exe
gp02/__installer/dlc/gp04/support/mnfst.txt
gp02/__installer/dlc/gp05/__installer/cleanup.dat
gp02/__installer/dlc/gp05/__installer/cleanup.exe
gp02/__installer/dlc/gp05/__installer/installerdata.xml
gp02/__installer/dlc/gp05/__installer/installlog.txt
gp02/__installer/dlc/gp05/__installer/touchup.dat
gp02/__installer/dlc/gp05/__installer/touchup.exe
gp02/__installer/dlc/gp05/support/mnfst.txt
gp02/__installer/dlc/soundtrack/__installer/cleanup.dat
gp02/__installer/dlc/soundtrack/__installer/cleanup.exe
gp02/__installer/dlc/soundtrack/__installer/installerdata.xml
gp02/__installer/dlc/soundtrack/__installer/installlog.txt
gp02/__installer/dlc/soundtrack/__installer/touchup.dat
gp02/__installer/dlc/soundtrack/__installer/touchup.exe
gp02/__installer/dlc/soundtrack/support/mnfst.txt
gp02/__installer/dlc/sp01/__installer/cleanup.dat
gp02/__installer/dlc/sp01/__installer/cleanup.exe
gp02/__installer/dlc/sp01/__installer/installerdata.xml
gp02/__installer/dlc/sp01/__installer/touchup.dat
gp02/__installer/dlc/sp01/__installer/touchup.exe
gp02/__installer/dlc/sp01/support/mnfst.txt
gp02/__installer/dlc/sp02/__installer/cleanup.dat
gp02/__installer/dlc/sp02/__installer/cleanup.exe
gp02/__installer/dlc/sp02/__installer/installerdata.xml
gp02/__installer/dlc/sp02/__installer/touchup.dat
gp02/__installer/dlc/sp02/__installer/touchup.exe
gp02/__installer/dlc/sp02/support/mnfst.txt
gp02/__installer/dlc/sp03/__installer/cleanup.dat
gp02/__installer/dlc/sp03/__installer/cleanup.exe
gp02/__installer/dlc/sp03/__installer/installerdata.xml
gp02/__installer/dlc/sp03/__installer/touchup.dat
gp02/__installer/dlc/sp03/__installer/touchup.exe
gp02/__installer/dlc/sp03/support/mnfst.txt
gp02/__installer/dlc/sp04/__installer/cleanup.dat
gp02/__installer/dlc/sp04/__installer/cleanup.exe
gp02/__installer/dlc/sp04/__installer/installerdata.xml
gp02/__installer/dlc/sp04/__installer/touchup.dat
gp02/__installer/dlc/sp04/__installer/touchup.exe
gp02/__installer/dlc/sp04/support/mnfst.txt
gp02/__installer/dlc/sp05/__installer/cleanup.dat
gp02/__installer/dlc/sp05/__installer/cleanup.exe
gp02/__installer/dlc/sp05/__installer/installerdata.xml
gp02/__installer/dlc/sp05/__installer/touchup.dat
gp02/__installer/dlc/sp05/__installer/touchup.exe
gp02/__installer/dlc/sp05/support/mnfst.txt
gp02/__installer/dlc/sp06/__installer/cleanup.dat
gp02/__installer/dlc/sp06/__installer/cleanup.exe
gp02/__installer/dlc/sp06/__installer/installerdata.xml
gp02/__installer/dlc/sp06/__installer/touchup.dat
gp02/__installer/dlc/sp06/__installer/touchup.exe
gp02/__installer/dlc/sp06/support/mnfst.txt
gp02/__installer/dlc/sp07/__installer/cleanup.dat
gp02/__installer/dlc/sp07/__installer/cleanup.exe
gp02/__installer/dlc/sp07/__installer/installerdata.xml
gp02/__installer/dlc/sp07/__installer/touchup.dat
gp02/__installer/dlc/sp07/__installer/touchup.exe
gp02/__installer/dlc/sp07/support/mnfst.txt
gp02/__installer/dlc/sp08/__installer/cleanup.dat
gp02/__installer/dlc/sp08/__installer/cleanup.exe
gp02/__installer/dlc/sp08/__installer/installerdata.xml
gp02/__installer/dlc/sp08/__installer/touchup.dat
gp02/__installer/dlc/sp08/__installer/touchup.exe
gp02/__installer/dlc/sp08/support/mnfst.txt
gp02/__installer/dlc/sp09/__installer/cleanup.dat
gp02/__installer/dlc/sp09/__installer/cleanup.exe
gp02/__installer/dlc/sp09/__installer/installerdata.xml
gp02/__installer/dlc/sp09/__installer/touchup.dat
gp02/__installer/dlc/sp09/__installer/touchup.exe
gp02/__installer/dlc/sp09/support/mnfst.txt
gp02/__installer/dlc/sp10/__installer/cleanup.dat
gp02/__installer/dlc/sp10/__installer/cleanup.exe
gp02/__installer/dlc/sp10/__installer/installerdata.xml
gp02/__installer/dlc/sp10/__installer/touchup.dat
gp02/__installer/dlc/sp10/__installer/touchup.exe
gp02/__installer/dlc/sp10/support/mnfst.txt
gp02/__installer/gdfbinary_cs_cz.dll
gp02/__installer/gdfbinary_da_dk.dll
gp02/__installer/gdfbinary_de_de.dll
gp02/__installer/gdfbinary_en_us.dll
gp02/__installer/gdfbinary_es_es.dll
gp02/__installer/gdfbinary_fi_fi.dll
gp02/__installer/gdfbinary_fr_fr.dll
gp02/__installer/gdfbinary_it_it.dll
gp02/__installer/gdfbinary_ja_jp.dll
gp02/__installer/gdfbinary_ko_kr.dll
gp02/__installer/gdfbinary_nl_nl.dll
gp02/__installer/gdfbinary_no_no.dll
gp02/__installer/gdfbinary_pl_pl.dll
gp02/__installer/gdfbinary_pt_br.dll
gp02/__installer/gdfbinary_ru_ru.dll
gp02/__installer/gdfbinary_sv_se.dll
gp02/__installer/gdfbinary_zh_tw.dll
gp02/__installer/installerdata.xml
gp02/__installer/touchup.dat
gp02/__installer/touchup.exe
gp02/__installer/vc/vc2010sp1/eula/de_de.rtf
gp02/__installer/vc/vc2010sp1/eula/en_us.rtf
gp02/__installer/vc/vc2010sp1/eula/es_es.rtf
gp02/__installer/vc/vc2010sp1/eula/es_mx.rtf
gp02/__installer/vc/vc2010sp1/eula/fr_fr.rtf
gp02/__installer/vc/vc2010sp1/eula/it_it.rtf
gp02/__installer/vc/vc2010sp1/eula/ja_jp.rtf
gp02/__installer/vc/vc2010sp1/eula/ko_kr.rtf
gp02/__installer/vc/vc2010sp1/eula/ru_ru.rtf
gp02/__installer/vc/vc2010sp1/eula/zh_cn.rtf
gp02/__installer/vc/vc2010sp1/eula/zh_tw.rtf
gp02/__installer/vc/vc2010sp1/redist/vcredist_x64.exe
gp02/__installer/vc/vc2010sp1/redist/vcredist_x86.exe
gp02/__installer/vc/vc2013/eula/de_de.rtf
gp02/__installer/vc/vc2013/eula/en_us.rtf
gp02/__installer/vc/vc2013/eula/es_es.rtf
gp02/__installer/vc/vc2013/eula/es_mx.rtf
gp02/__installer/vc/vc2013/eula/fr_fr.rtf
gp02/__installer/vc/vc2013/eula/it_it.rtf
gp02/__installer/vc/vc2013/eula/ja_jp.rtf
gp02/__installer/vc/vc2013/eula/ko_kr.rtf
gp02/__installer/vc/vc2013/eula/ru_ru.rtf
gp02/__installer/vc/vc2013/eula/zh_cn.rtf
gp02/__installer/vc/vc2013/eula/zh_tw.rtf
gp02/__installer/vc/vc2013/redist/vcredist_x64.exe
gp02/__installer/vc/vc2013/redist/vcredist_x86.exe
gp02/__installer/vp6/vp6.reg
gp02/__installer/vp6/vp6install.exe
gp02/__installer/vp6/vp6vfw.dll

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Error. Unable to start.  Empty Re: Error. Unable to start.

Post by anadius on Sun 16 Jun 2019, 16:23

First of all delete "GP02\__Installer" folder to clean up.

If you still get the same error ("contents of your user data directory were created by a newer version of the sims 4") you have 2 options:
1. Delete "Documents\Electronic Arts\The Sims 4" - this will delete your saves too.
2. Update your game. You can use G4TW releases or my repack (link in description).

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