My sims doesn't work. [SOLVED]

Hey! I'm new downloading sims 4 this way!
I followed the instructions very closely, but the game still doesn't work.
It starts to charge, but for a moment the screen stays white and then throws off completely.

Here is picture in the screenshot:

Hello and welcome to the G4TW Forums @niinamiau,

So what you should try at first is to go under the install folder of your TS4. Delete the subfolder with the name "Game", I think it's a little more than 200 MB in size. Delete only that, and nothing else.

Now if you downloaded the G4TW repacks, then look at the latest repack that you downloaded, whatever it is. Open up the archive file, and you will see a complete "Game"-folder there too. Extract it from the archive and insert it to where your old "Game"-folder was, within the TS4 installation.

This step is in case you did something wrong with the "Game"-folder.

Keep us posted if you like, good luck!

Hey!
Would you have any other advice when that didn't help?

@niinamiau wrote:Hey!
Would you have any other advice when that didn't help?

Yes, a few smaller things. This here, in particular step III. ("DEP issues"):
https://www.games4theworld.club/t21728-the-sims-4-crashes-freezes-lags-causes-shutdowns-possible-fixes#

And this here too; although there is no error message like that on your end, feel free to give it a shot:
https://www.games4theworld.club/t33726-can-t-run-ts4-with-the-video-card-in-this-system-fix

charlottemackay wrote:I've managed to find a solution, so posting for those with the same problem:
Go to program files/sims 4/game/bin and right click on TS4 application. Select properties and go to the compatibility heading. Check the disable full screen optimisations box. Apply, close and run and it should work again, did for me at least! Hope this helps!

Hey! Thank you your advices helped me!



[not]Problem solved & topic closed, feel free to get back in touch with us again, anytime! Just open a new topic then.

- The_gh0stm4n[/not]