Game crashes and the screen turn white.

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Game crashes and the screen turn white. Empty Game crashes and the screen turn white.

Post by lauravincze on Wed 08 Apr 2020, 17:27

Hello!

Hoping for help with my current issue. So I tried to play the Sims 4 with all packs and updates and after a few minutes the screen turns white. The audio is still playing, but I can't even exit the game just if I turn off my laptop with the power button.

Steps I did so far:

  • tried the game without CC
  • tried the game without save files
  • reinstall the game (and yes I renamed the game folder)
  • reinstall the game with the new fixed base game and the global patch


My computer meets the minimum requirements and I basically read every forums I could found about this problem, nothing helps. So I really hope you can help me solve my problem. Thank you!

lauravincze
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Post by The_gh0stm4n on Sun 12 Apr 2020, 00:06

@lauravincze wrote:Hello!

Hoping for help with my current issue. So I tried to play the Sims 4 with all packs and updates and after a few minutes the screen turns white. The audio is still playing, but I can't even exit the game just if I turn off my laptop with the power button.

Steps I did so far:

  • tried the game without CC
  • tried the game without save files
  • reinstall the game (and yes I renamed the game folder)
  • reinstall the game with the new fixed base game and the global patch


My computer meets the minimum requirements and I basically read every forums I could found about this problem, nothing helps. So I really hope you can help me solve my problem. Thank you!


Welcome to the G4TW Forums @lauravincze and sorry for the belated reply, Why.

If you still need help with this,try running your TS4 installation through the validator here:
https://anadius.github.io/sims-4-tools/validator.html

Please un-mark the box that says "Quick Scan" and then browse for your install directory of The Sims 4. Then let the validator run; note that the scan can take a while to complete. When finished, please copy-paste the stuff that shows under "Forum", into a reply here, and then we'll see what to do.

Good luck for now!

duck!!
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Post by lauravincze on Wed 15 Apr 2020, 21:09

Hello! 

I hope I did everything right

report:

Game version: 1.61.15.1020
Crack version: 1.61.15.1020
Folder: The Sims 4
Languages: cs_cz, da_dk, de_de, en_us, es_es, fi_fi, fr_fr, it_it, ja_jp, ko_kr, nl_nl, no_no, pl_pl, pt_br, ru_ru, sv_se, zh_cn, zh_tw
DLCs not installed: DELTA_LE
Hash mismatch:

Missing files:
data/client/resource_le.cfg
data/simulation/resource_le.cfg
game/bin_le/codex.cfg
game/bin_le/core/activation.dll
game/bin_le/core/activation64.dll
game/bin_le/core/activationui.exe
game/bin_le/core/codecs/qcncodecs4.dll
game/bin_le/core/codecs/qjpcodecs4.dll
game/bin_le/core/codecs/qkrcodecs4.dll
game/bin_le/core/codecs/qtwcodecs4.dll
game/bin_le/core/imageformats/qgif4.dll
game/bin_le/core/imageformats/qico4.dll
game/bin_le/core/imageformats/qjpeg4.dll
game/bin_le/core/libeay32.dll
game/bin_le/core/phonon4.dll
game/bin_le/core/qtcore4.dll
game/bin_le/core/qtgui4.dll
game/bin_le/core/qtnetwork4.dll
game/bin_le/core/qtwebkit4.dll
game/bin_le/core/qtxml4.dll
game/bin_le/core/qtxmlpatterns4.dll
game/bin_le/core/ssleay32.dll
game/bin_le/default.ini
game/bin_le/eawebkit.dll
game/bin_le/graphicscards.sgr
game/bin_le/graphicsrules.sgr
game/bin_le/orangeemu.dll
game/bin_le/python/dlls/_ctypes.pyd
game/bin_le/python/dlls/_decimal.pyd
game/bin_le/python/dlls/_queue.pyd
game/bin_le/python/dlls/_socket.pyd
game/bin_le/python/dlls/pyexpat.pyd
game/bin_le/python/dlls/select.pyd
game/bin_le/python/dlls/unicodedata.pyd
game/bin_le/python/generated.zip
game/bin_le/python37.dll
game/bin_le/res/camera.ini
game/bin_le/res/photocamera.ini
game/bin_le/res/profcomp.dat
game/bin_le/res/resource.cfg
game/bin_le/res/shaders_win32.precomp
game/bin_le/res/thumbnailconfig.ini
game/bin_le/res/videocamera.ini
game/bin_le/res/videorecording.ini
game/bin_le/simulation.dll
game/bin_le/ts4.exe
Unknown files:
# language selectors/chinese_traditional.reg
# language selectors/czech.reg
# language selectors/danish.reg
# language selectors/dutch.reg
# language selectors/english.reg
# language selectors/finnish.reg
# language selectors/french.reg
# language selectors/german.reg
# language selectors/italian.reg
# language selectors/japanese.reg
# language selectors/korean.reg
# language selectors/norwegian.reg
# language selectors/polish.reg
# language selectors/portuguese_brazil.reg
# language selectors/russian.reg
# language selectors/spanish.reg
# language selectors/swedish.reg


Thank you for your answer!

lauravincze
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Post by The_gh0stm4n on Wed 15 Apr 2020, 21:41

Alright, the log shows nothing out of the ordinary. But you can safely delete the stuff under "Unknown Files". I assume you have tried this here as well?
https://www.games4theworld.club/t21728-the-sims-4-crashes-freezes-lags-causes-shutdowns-possible-fixes

And it's probably a long shot, but would you also give this here a try?
https://www.games4theworld.club/t35998-unable-to-start-de4ee14f29f00e76000000004b0d852b-solved

The latter thread was about a different error message, but the solution there might help you as well.
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General of the Armies / Gatekeeper
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Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Team Fortress 2, Overwatch, PvZ: Garden Warfare, Call of Duty: Ghosts, GTA: San Andreas, Counter-Strike, Hitman, Borderlands, The Binding of Isaac, Government simulation & Military strategy games, S.W.A.T. 4, GTA V / GTA Online, Red Dead Redemption II / Red Dead Online, Chessmaster XI, Monster Hunter: World, Paint the Town Red.

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